Bank Representative Associate
3 days ago
Job Summary:
We are seeking an experienced Customer Service Representative to join our team at Penn Community Bank. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to multitask in a fast-paced environment. This role offers a competitive salary of $43,000 - $52,000 per year, depending on experience.
About the Role:
- Process customer transactions accurately and efficiently, ensuring all required forms are completed properly.
- Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
- Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services.
- Open personal and business accounts using a Bank computer system and other related third-party systems.
- Participate in new customer relationship onboarding calls and prescribed network-wide outbound call campaigns.
- Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.
- Provide outstanding customer service while exhibiting a professional demeanor at all times.
- Utilize the customer relationship management system to document customer conversations and send referrals to other departments.
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