Customer Service Representative

5 days ago


Oak Brook, Illinois, United States Vaco Full time
Job Description

Vaco is seeking a highly skilled Customer Service Associate to join our team in the Food Manufacturing industry. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Customer Service: Provide top-notch customer service via phone, email, and live chats to resolve customer inquiries and concerns.
  • Order Management: Assist customers with order status, manually enter orders, and handle consumer or customer-based calls.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless customer service experience.
  • Problem-Solving: Identify and resolve customer complaints in a professional and timely manner.
  • Technical Skills: Proficient in MS Office suites, SAP, and other CRM systems required for the role.
  • Experience: Over 3 years of customer service experience required for this opportunity, with a focus on the food manufacturing or production industry.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: Over 3 years of customer service experience required.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Technical Skills: Proficient in MS Office suites, SAP, and other CRM systems required for the role.
What We Offer:
  • Competitive Salary: $21/hour.
  • Opportunities for Growth: Vaco offers a dynamic and supportive work environment, with opportunities for professional growth and development.
  • Remote Work: This opportunity is remote, with the ability to work from home.


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