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Reception Operations Specialist

2 months ago

Phoenix, Arizona, United States Smith Chason College Full time
JOB TITLE: Reception Operations Specialist

STATUS: Non-Exempt/Hourly Full Time and Part Time

TYPE: On-Campus Position / Not Eligible for Remote Work

REPORTS TO: Office Manager / Campus Director

OBJECTIVE

The Reception Operations Specialist plays a crucial role in delivering exceptional customer service to all prospective and current students as well as visitors by fostering a friendly and inviting atmosphere. It is essential to maintain a tidy and organized reception area to uphold our professional image. The Reception Operations Specialist is expected to stay informed about all campus functions to effectively respond to inquiries from students, guests, and colleagues. This position is vital on campus as it provides the first impression to those who enter or contact the reception area. Availability to work evenings and weekends is required.

KEY RESPONSIBILITIES:

This list is ILLUSTRATIVE ONLY and does not encompass all tasks and duties performed in this role.

•Act as the initial point of contact by greeting, welcoming, and directing all visitors and students appropriately

•Oversee all reception activities

•Handle all incoming calls and respond to emails as necessary

•Provide administrative assistance to managers and/or directors to support the daily operations of the campus

•Receive and accurately distribute deliveries

•Facilitate communication across the campus as required

•Ensure a clean and orderly reception area

•Perform additional duties as assigned by Office Manager / Campus Director

EDUCATION/QUALIFICATIONS/COMPETENCIES:

•Minimum of two years' experience in administrative support

•Advanced skills in prioritizing, multitasking, and meeting deadlines through effective time management

•Ability to work well under pressure while remaining organized, calm, and professional

•Excellent communication and customer service abilities

•Capacity to maintain highly confidential information

•Essential traits include a positive attitude, a willingness to assist others, self-motivation, confidence, and a results-oriented mindset

•Ability to collaborate effectively with team members to achieve daily, weekly, monthly, and quarterly campus goals

•Other important characteristics include being a team player and possessing strong verbal and written communication skills

•Always conduct oneself in a professional manner regarding appearance, demeanor, and attitude

•Consistently demonstrate the highest levels of integrity in all actions

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Must be able to remain in a stationary position for extended periods
  • Can independently lift objects up to 25 lbs.
  • Requires sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment, as well as perform repetitive motions
  • Must have adequate hearing and speaking abilities to communicate in person or via phone/computer with others
  • Must be able to occasionally engage in activities that include walking, bending, squatting, and reaching
CULTURE OF CARE

Culture of Care represents our commitment to fostering a supportive environment where every student can achieve their educational and career aspirations. This culture promotes one-on-one relationships and focuses on the wellness of students. It involves understanding the complexities of students' lives and creating an environment where everyone feels welcomed by:

•Building a sense of community in all interactions and communications with students

•Identifying challenges and providing assistance

•Encouraging open discussions for collaborative solutions

•Holding students to standards and goals that will ultimately lead to their success in their careers

Salary Description

$15 to $20 per hour