Respiratory Product Coordinator

7 days ago


Irving, Texas, United States Rotech Healthcare Full time
About Rotech Healthcare

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

About the Position

We are seeking a dedicated Customer Service Representative - CSR CPAP to join our team. This role is responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement.

Responsibilities
  • Communication: Communicate and work with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care
  • Patient Communication: Communicate with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
  • Compliance: Comply with all applicable company policies and procedures to meet JCAHO and company standards
  • Process Improvement: Examine and propose improvements to increase efficiencies, decrease processing time-line, and minimize errors
  • Insurance Knowledge: Expected to maintain expertise of insurance requirements for locations serviced in the division
  • Goal-Oriented: Hold themselves accountable to their goals, regularly and proactively communicate progress, plans, and problems to supervisor as well as providing solutions to challenges that arise
Requirements
  • Education: High school diploma or GED equivalent, required
  • Experience: One year of related work experience, preferred
  • Skills: Accurately perform simple mathematical calculations, effectively communicate in English, interpret a variety of communications, maintain confidentiality, multi-task along with attention to detail, self-motivation, organized, time-management and deductive problem solving skills
Benefits
  • Generous Paid Time Off: Generous paid time off and paid holidays
  • Overtime Pay: Overtime pay for non-exempt hourly positions based on business needs
  • Commission: Commission for Account Executives
  • Employee Discount Program: Employee discount program
  • Employee Recognition Program: Employee recognition program
  • Bonus and Incentive Opportunities: Bonus and incentive opportunities
  • Estimated Salary: $45,000 - $65,000 per year, depending on experience and location


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