Donor Relations Specialist

5 days ago


Fairfax, Virginia, United States Coptic Orphans Full time
Job Overview

Coptic Orphans is seeking a highly skilled and dedicated Donor Relations Specialist to join our team. As a key member of our organization, you will be responsible for maintaining and supporting our active sponsors and donors, ensuring a positive and engaging experience for all stakeholders.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to effectively communicate the mission and work of Coptic Orphans to our supporters. You will be responsible for managing constituent records, processing donations, and providing exceptional customer service to our donors and sponsors.

Key Responsibilities
  • Respond to all prospect, donor, and sponsor inquiries and requests in a timely and professional manner.
  • Utilize donor-incoming calls to upsell for further contribution and partnership.
  • Manage existing constituent records and follow up on required updates.
  • Maintain and update records in the Salesforce database by inputting accurate data.
  • Record donor and sponsors' payments, update payment methods, and resolve declined donations.
  • Perform all donor and sponsor customer services duties, including calling to resolve issues, answering questions, and sending out necessary information.
  • Develop new and creative ideas for taking Coptic Orphans' customer service to a new level.
Requirements
  • Bachelor's degree with 3 to 5 years of professional experience.
  • Some fundraising or marketing experience.
  • Excellent speaking and writing skills in English, with Arabic speaking skills a plus.
  • Detail-oriented and able to strategically implement production processes.
  • Excellent organizational skills, with excellent follow-up skills and the ability to coordinate multiple tasks efficiently.
  • Experience with database or contact management software such as Salesforce.
  • Excellent team work and communication skills.
What We Offer

Coptic Orphans offers a wide range of benefits, including comprehensive medical, dental, and vision coverage, life insurance, optional Short-term and Long-term Disability coverage, access to onsite fitness, Employee assistance program, and paid time off. Employees have the option to participate in a company-sponsored 403(b) retirement plan.



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