Telecommunications Installation Specialist

2 weeks ago


Hayward, California, United States Sonic Internet + Phone Full time
Position Overview

About Sonic Internet + Phone

Since its inception in 1994, Sonic has been dedicated to delivering faster and more affordable internet solutions while fostering a positive workplace culture. We seek talented individuals who are eager to enhance the industry by prioritizing customer satisfaction and ensuring accessible connectivity for all.

Compensation Structure

Starting at $22/hour, with opportunities for overtime and paid travel time. Anticipated first-year earnings: $60k+

Employee Benefits:

  • Competitive salary with performance incentives.
  • Comprehensive benefits package including medical, dental, vision, 401k, and profit sharing.
  • Paid training programs.
  • Supportive team environment in a vibrant workplace.
  • Opportunities for career growth.
  • Extended educational programs.
  • Company-sponsored maternity and bonding leave.

Role Summary:

The Telecom Installation Specialist is responsible for visiting various residential and commercial sites to install, troubleshoot, and repair Sonic's internet and phone services.

Work Schedule:

This is a full-time, hourly position (40 hours per week). Overtime may be required to ensure exceptional service delivery.

Travel Requirements:

Travel is a key component of this role. A company vehicle and gas card will be provided for work-related travel.

Key Responsibilities:

  • Install and troubleshoot Sonic's internet and phone services.
  • Utilize dispatch and workflow software effectively.
  • Receive and execute tasks communicated via dispatch systems.
  • Safely operate company vehicles and manage tools and credit cards responsibly.
  • Adhere to safety protocols and report any incidents to management promptly.
  • Maintain accurate vehicle records and insurance documentation.
  • Possess a valid California driver's license with a clean driving record.
  • Lift and move items weighing up to 65lbs.
  • Communicate efficiently with all internal teams.
  • Complete all scheduled tasks by the end of the workday.
  • Be available for overtime work as needed.

Qualifications:

To succeed in this role, candidates must meet the following criteria:

  • Driver's License: Valid California driver's license for a minimum of three years with a clean DMV record is essential.
  • Skills:
    • Language Proficiency: Ability to read and write effectively.
    • Physical Capability: Ability to drive, utilize tools, climb ladders, and navigate confined spaces.
    • Problem-Solving Skills: Ability to address practical challenges and manage various scenarios with limited standardization.
    • Computer Literacy: Proficient in typing and using computer systems.

Work Environment:

This role involves daily driving and working in diverse environments, including customer residences and businesses.

Physical Requirements:

Employees must be able to perform the essential functions of this position, which includes sitting, standing, talking, hearing, reaching, and lifting up to 75 pounds. Vision requirements include close, distance, color, and peripheral vision, as well as depth perception.

Sonic is an equal opportunity employer committed to fostering a workplace free from harassment and discrimination based on any protected characteristic.



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