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Fargo Retail Operations Leader

2 months ago

Fargo, North Dakota, United States Buff City Soap Franchise Full time
Position Overview

The Store Supervisor plays a crucial role in the success of Buff City Soap by leading a dedicated team to deliver an exceptional customer experience. This position requires strong leadership skills and the ability to manage the daily operations of the store effectively.

Key Responsibilities
  • Oversee and guide employees to ensure outstanding customer service.
  • Address customer inquiries and resolve issues promptly.
  • Maintain a positive atmosphere, especially during peak times.
  • Uphold a customer-first approach by ensuring team accountability for service quality.
  • Drive store performance by creating actionable plans and motivating the team.
  • Foster a culture of integrity and transparency while promoting company values.
  • Plan and delegate tasks to ensure efficient store operations.
  • Manage inventory levels and ensure the store is well-stocked.
  • Ensure the store meets cleanliness and visual merchandising standards.
  • Supervise production, sanitation, and organization within the store.
  • Ensure compliance with labor laws and regulations.
  • Utilize operational tools to achieve excellence in store management.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Maintain a flexible work schedule, including various shifts as needed.
Qualifications
  • Preferred college education, but not mandatory.
  • Experience in management or sales is essential.
  • Basic proficiency in computer applications such as Word, Excel, and Outlook.
  • Ability to thrive in a fast-paced environment and manage multiple tasks.
  • Strong understanding of customer service practices and operational standards.
  • Excellent problem-solving and organizational skills.
  • Proven leadership abilities with experience in coaching and mentoring.
  • Effective team-building and delegation skills.
Physical Requirements
  • Ability to stand and walk for extended periods.
  • Capability to lift items weighing up to 50 lbs.
  • Dexterity and strength to perform various physical tasks.
  • Ability to perform cleaning duties as required.