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Assistant Manager of Financial Center Operations

2 months ago

Quincy, Massachusetts, United States Bank of America Full time

Position Title: Assistant Manager of Financial Center Operations

Location: Quincy, Massachusetts

Role Overview:

At Bank of America, our mission is to enhance financial well-being through every interaction. We prioritize Responsible Growth, ensuring that we meet the needs of our clients, teammates, communities, and shareholders consistently.

We are committed to fostering a diverse and inclusive environment, welcoming individuals from various backgrounds and experiences. Our investment in our teammates and their families is reflected in our competitive benefits, designed to support their overall well-being.

Bank of America values collaboration and flexibility, tailoring our approach to meet the diverse needs of our workforce.

Key Responsibilities:

  • Oversee the management of client interactions, ensuring effective routing and fostering long-term client relationships.
  • Drive business performance through structured management routines and coaching initiatives.
  • Create an exceptional client experience within the financial center.
  • Implement market-level strategies as directed by leadership.
  • Promote operational excellence by aligning team efforts with business objectives.
  • Manage organizational priorities and ensure effective execution of tasks.

Required Qualifications:

  • Self-motivated individual with a strong work ethic and a focus on client-centric results.
  • Ability to collaborate effectively, building and maintaining strong professional relationships.
  • Demonstrated passion and commitment to enhancing clients' financial experiences.
  • Proficient in identifying client solutions and resolving issues independently.
  • Strong communication skills, comfortable engaging with a diverse client base.
  • Adaptability to new information and technology platforms.
  • Critical thinking and problem-solving capabilities to address client needs.
  • Ability to follow established guidelines and processes to ensure compliance.
  • Capacity to manage multiple priorities in a dynamic environment.
  • Willingness to work flexible hours, including weekends as necessary.

Desired Qualifications:

  • Experience in the financial services sector, with knowledge of relevant products and solutions.
  • Background in mortgage, retail, or hospitality industries.
  • Proven track record of meeting or exceeding individual and team goals.
  • Bilingual abilities are a plus.

Skills:

  • Customer Service Management
  • Performance Management
  • Coaching and Development
  • Client Focus
  • Risk Management
  • Sales Performance Management
  • Business Operations Management
  • Recruitment and Talent Development
  • Leadership and Team Development
  • Effective Prioritization
  • Problem Solving

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40

Bank of America is an equal opportunity employer, committed to hiring qualified candidates without regard to race, religion, gender, sexual orientation, age, national origin, or any other protected status. We promote a workplace free from discrimination and uphold the principles of equal employment opportunity.