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Service Department Manager
2 months ago
At Universal Mitsubishi, we are seeking a highly skilled and experienced Service Department Manager to join our team. As a key member of our service department, you will be responsible for overseeing the daily operations of our service department, ensuring that our customers receive prompt, courteous, and effective service.
Key Responsibilities:- Service Department Operations: Oversee the daily inventory of technicians' time, ensuring that it is consistently sold to service customers.
- Customer Experience: Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
- Concierge Support: Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Work Distribution: Distribute work between technicians efficiently, ensuring that customers receive prompt service.
- Technical Support: Answer technical questions about vehicle problems, warranties, services, and repairs.
- Customer Happiness: Maintain Customer Happiness scores at or above company standards.
- Administration: Oversee the administration of warranty claims, as well as training and supervising of service department employees.
- Scheduling and Task Assignment: Set schedules and assigns tasks to service department employees.
- Company Policies: Reinforces company policies and adheres to company standards.
- Regulatory Compliance: Encourages compliance with applicable laws and regulations.
- Factory and Employee Relations: Maintain good working relationship with factory(s) and foster positive employee relations.
- Upper Management Collaboration: Collaborate with upper management to make service department hiring and discipline decisions.
- Organized and Friendly Personality: Organized and friendly personality with excellent communication skills.
- Management Experience: Demonstrated ability to manage others, with a strong track record of service and sales success.
- Time Management: Excellent time management skills, with the ability to work with little supervision.
- Professional Appearance: Professional, well-groomed personal appearance.
- Team Orientation: Team oriented and self-motivated, with a strong commitment to customer satisfaction.
- Clean Driving Record: Clean driving record and valid driver's license.