Servicing Operations Specialist

4 weeks ago


Sherman Oaks, California, United States Genesis Capital LLC Full time
Job Summary

Genesis Capital LLC is seeking a highly skilled Servicing Operations Specialist to join our team. As a key member of our servicing operations team, you will be responsible for onboarding loans with third-party servicers, monitoring and tracking loan activity, and ensuring accurate payoff requests are processed and approved.

Key Responsibilities
  • Provide exceptional customer service and problem-solving skills to all parties involved in the loan process.
  • Quality control all documents received and save to our server.
  • Onboard loans to our internal management tracking system and update it daily.
  • Order, track, and review payoff demands.
  • Investigate and resolve borrower complaints regarding monthly interest payments, payoff demands, or insurance.
  • Notify management of delinquent loans.
  • Ensure all borrower payments are processed by the servicer and deposited into our account within the approved timeline.
  • Track and maintain insurance coverage on all loans.
  • Coordinate with loan originators, senior management, and servicers for loan extensions.
  • Ensure extension fees are collected from borrowers and reviewed on payoff.
Requirements
  • High school diploma or GED required; bachelor's degree preferred.
  • Minimum 3+ years of mortgage servicing or related experience.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Detail-oriented and organized with the ability to multitask.
  • Strong interpersonal and communication skills with exceptional follow-through abilities.
  • Excellent customer service skills.
What We Offer

We offer a competitive hourly rate of $24.00-$31.25 per hour and a dynamic work environment that values teamwork and continuous improvement.

We are an equal opportunity employer and celebrate our employees' differences. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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