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Staff Performance Manager

2 months ago

Mooresville, North Carolina, United States Employbridge Full time
Job Description

**Job Summary**

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at the site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

Key Responsibilities

  • Manage candidate inventory by recruiting, screening, and interviewing daily.
  • Conduct all new hire orientations, to encompass all client onboarding information as well as perform new hire check-ins on first day of work.
  • Audit onboarding requirements and confirm new hire start requirements are met.
  • Communicate workforce needs to client for staffing productivity and include labor market data to present plausible solutions.
  • Participate in client forecasting meetings and remain informed and knowledgeable of client's current and upcoming business needs.
  • Manage daily attendance reports, headcount reports.
  • May process weekly payroll and maintain timeclock database.
  • Document and investigate safety incidents and participate in client meetings to discuss safety and operational efficiency.
  • Handle worker's comp claims and documents unemployment.
  • Develop and maintain rapport with management and supervisors to maintain consistencies in all departments.
  • Initiate and complete client relationship mapping as needed.
  • Run and create reports to identify workforce challenges, escalate when appropriate and collaborate with the client to create solutions (using CRM, Power BI, time/attendance software).
  • Coach associates on policies that could have legal implications and involve onsite HR and lead investigations.
  • Conduct employee performance reviews and assign and end associate assignments.

Requirements

  • High school diploma or 6 months related experience.
  • Experience in a customer service role responsible for multi-level client communication.
  • HR and data management experience.
  • Demonstrable success managing a team or process.
  • Familiarity with a heavy process-oriented environment.
  • Able to lead, organize, and build effective and diverse teams.
  • Must have seasoned critical thinking and problem-solving skills.
  • Ability to communicate professionally and effectively across all platforms.
  • Able to listen and respond to information effectively and influence decision makers.
  • Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives.
  • Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
  • Experience using various technology platforms to drive effective decisions.

Work Environment

This position requires compliance for all occupational safety and health standards, rules, and regulations. Below are a few standards specific for this position:

  • Sit or stand for long periods of time and walk short distances.
  • Regularly required to talk, hear, and communicate in writing.
  • Adjust to vision for both close and distance views.
  • Stoop, kneel, bend, crouch and lift up to 50 pounds.

The physical environment may require the colleague to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.