Customer Support Technician I
2 weeks ago
Company Overview:
Windstream Holdings, Inc. stands as a premier provider of sophisticated network communications and technology solutions tailored for a diverse clientele, including consumers, small enterprises, large organizations, and carrier partners throughout the United States.
- Under the Kinetic brand, Windstream delivers a range of bundled services, featuring high-speed broadband, security offerings, voice solutions, and digital television through an enhanced fiber optic network.
- Windstream Enterprise excels as a managed services provider, offering strategic communication and security products designed for mid-sized businesses and enterprise-level clients.
- Windstream Wholesale specializes in delivering high-capacity, high-performance networking solutions and services to telecom carriers, data centers, content providers, and enterprises.
The Windstream team is dedicated to providing innovative software and network solutions that connect individuals and empower businesses in an ever-evolving landscape.
_________________________________________________________
Position Summary:
The role of Customer Service Technician is essential within Windstream, representing our esteemed telecommunications brand that links residential customers, small businesses, large enterprises, and carrier partners across the nation. Our technicians are passionate about technology and committed to connecting customers with valuable products. By offering technical expertise and exceptional customer support, our Customer Service Technicians foster meaningful relationships that lead to long-term customer loyalty.
Key Responsibilities:
- Install and maintain communication services for both residential and business clients, including telephone, internet, and video services.
- Utilize tools and testing equipment to deliver service across various technologies and network configurations.
- Advise customers on products and services that meet their communication requirements.
- Perform work in both underground and overhead environments, requiring skills in pole climbing and ladder usage.
- Safely operate and keep the company service vehicle organized and clean.
- Engage in both indoor and outdoor work settings.
- Complete necessary safety training and adhere to safety protocols and regulations.
- Report directly to the Local Operations Manager.
Qualifications:
- Basic technology and mathematical skills.
- Valid driver's license with a clean driving record.
- Ability to differentiate colors in color-coded cabling.
- Capability to operate equipment with a maximum load capacity of 275 lbs.
- Ability to lift up to 50 lbs and work at heights.
- Successful completion of required safety training.
- Flexibility to work assigned schedules, including extended hours, weekends, and holidays.
- Willingness to respond to after-hours callouts.
- High School Diploma or GED equivalent.
- Experience in customer service or sales.
- Relevant certifications or training related to the position.
- A two-year technical degree in computers or electronics, or equivalent work experience.
This position is governed by a collective bargaining agreement, with wage rates and employment conditions subject to its terms. Individuals hired for this role will be represented by a union.
Physical Requirements:
- Standing: Continuously 67-100%
- Walking: Continuously 67-100%
- Sitting: Occasionally 0-33%
- Climbing: Continuously 67-100%
- Bending: Continuously 67-100%
- Crouching: Continuously 67-100%
- Pushing/Pulling: Continuously 67-100%
- Carrying: Continuously 67-100%
- Lifting: Continuously 67-100% (up to 30+ lbs)
Our Benefits:
- Comprehensive Medical, Dental, and Vision Insurance Plans
- 401K Retirement Plan
- Health and Flexible Savings Accounts
- Life Insurance and AD&D Plans
- Educational Assistance Programs
- Identity Theft, Legal, Auto & Home, and Pet Insurance
Windstream's Commitment:
Windstream is dedicated to fostering a workplace culture that emphasizes innovation and inclusivity. We empower every team member to contribute their unique talents and perspectives, creating an environment where creativity thrives. Together, we aim to build a more connected future for our organization and the communities we serve.
Equal Opportunity Employer:
Windstream celebrates the diversity of our workforce and is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law.
Note: Employment at Windstream is subject to post-offer, pre-employment drug testing.
-
Customer Support Technician I
2 weeks ago
Jamestown, Virginia, United States Windstream Full timeCompany Overview:Windstream Holdings, Inc. stands as a prominent provider of cutting-edge network communication and technology solutions for a diverse clientele, including individual consumers, small enterprises, large organizations, and carrier partners throughout the United States.Under the Kinetic brand, Windstream delivers a variety of bundled services...
-
Customer Service Technician
3 days ago
Jamestown, Virginia, United States Stellar Enterprises Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Technician to join our team at Stellar Enterprises. As a key member of our service team, you will be responsible for providing exceptional customer service and technical support for our products.Key ResponsibilitiesInstall, commission, and maintain our products to ensure high service...
-
Customer Support Specialist
2 weeks ago
Jamestown, Virginia, United States Family Dollar Full timeCustomer Service Role at Family DollarAs a Customer Service Representative at Family Dollar, your responsibilities will include: Delivering outstanding assistance to customers Guiding customers in choosing products Managing cash register operations Responding to inquiries regarding the store and its offerings In this position, you will play a vital role in...
-
Sales and Customer Support Associate
2 weeks ago
Jamestown, Virginia, United States The Home Depot Full timePosition Overview:Sales and Customer Support Associates deliver prompt and courteous service by proactively engaging with customers to identify their needs and offer assistance. These team members gain product knowledge through our resources and provide valuable information to customers to facilitate the completion of their projects. Individuals in this role...
-
Sales and Customer Support Associate
2 weeks ago
Jamestown, Virginia, United States The Home Depot Full timePosition Overview:As a Sales and Customer Support Associate, you will deliver prompt and courteous service by proactively engaging with customers to identify their needs and offer assistance. Your role will involve acquiring knowledge about our products through available resources and providing customers with comprehensive information to facilitate their...
-
Customer Support Associate
1 week ago
Jamestown, Virginia, United States Domino's Franchise Full timePosition OverviewWe are seeking a dedicated Customer Service Representative to join our team at Domino's Franchise. In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and care.Key ResponsibilitiesAssist customers with inquiries and provide solutions to their concerns.Maintain a...
-
Pharmacy Technician
5 hours ago
Jamestown, Virginia, United States Wegmans Food Markets Full timeJob SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Wegmans Food Markets. As a Pharmacy Technician, you will play a vital role in providing exceptional patient care and support to our customers.Key ResponsibilitiesProcess prescription requests and build trusted relationships with customersTroubleshoot insurance claims and...
-
Auto Technician
1 day ago
Jamestown, Virginia, United States Independent Auto and Diesel Repair Full timeAbout Independent Auto and Diesel RepairWe are a family-owned automotive repair shop with a cutting-edge facility designed to be safe, efficient, and comfortable. Our state-of-the-art equipment enables us to provide our customers with the highest level of service. Whether a customer needs an electrical system repair, exhaust system replacement, or a major...
-
Ford Lincoln Automotive Technician
2 weeks ago
Jamestown, Virginia, United States Ed Shults Ford-Lincoln Full timeJoin Our Team as a Ford Lincoln Automotive TechnicianEd Shults Ford-Lincoln is a prominent dealership group dedicated to providing exceptional automotive services. We pride ourselves on our commitment to quality and customer satisfaction.What We Offer:Competitive Compensation: Enjoy a guaranteed income along with productivity-based commissions.Paid Time Off:...
-
Pharmacist (Staff) - Clinical Expert
6 days ago
Jamestown, Virginia, United States RITE AID OF NEW YORK, INC. Full timeJob SummaryThe primary purpose of this position is to assist customers with their healthcare needs and maximize health outcomes by filling prescriptions, providing clinical services, advising on therapies, providing excellent customer service, and supervising pharmacy associates. Frequent independent judgments are essential. The incumbent is also required to...
-
Sales Support Representative
3 days ago
Jamestown, Virginia, United States Velocity Solutions Full timeWe are a family-owned company operating in the third generation - owner-managed and independent. Our customers are professionals from the trades and retail industries. As a specialist wholesaler for flooring, paint, walls, and tools, we provide strong service and selected brands.With over 280 employees, we are present at multiple locations for our...
-
Family Support Coordinator
2 weeks ago
Jamestown, Virginia, United States Chautauqua Opportunities Full timePosition Title: Family Support CoordinatorLocation: Jamestown, NYEmployment Type: Full-timeOverview:The Family Support Coordinator plays a vital role in fostering family engagement and creating opportunities for volunteer involvement within childcare services. This position is dedicated to assisting families as they navigate their children's transition to...
-
Assembly Technician
2 days ago
Jamestown, Virginia, United States Combined Systems, Inc. Full timeJob SummaryWe are seeking a skilled Assembly Technician to join our team at Combined Systems, Inc. as a Production Associate. This is an entry-level position that requires versatility and a willingness to learn and adapt to different work stations and departments.Key ResponsibilitiesRead, interpret, and follow work instructions and verbal directions to...
-
Domino's Franchise Support Specialist
6 days ago
Jamestown, Virginia, United States Domino's Franchise Full timeJob OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesRespond to customer inquiries...
-
Retail Customer Experience Associate
6 days ago
Jamestown, Virginia, United States Domino's Franchise Full timeJob OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesRespond to customer inquiries...
-
Administrative Support Specialist
6 days ago
Jamestown, Virginia, United States Tanglewood Group Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Receptionist at Tanglewood Group. The successful candidate will provide exceptional customer service, manage administrative tasks, and support the Case Management team.Key ResponsibilitiesAnswer and direct incoming calls, take messages, and greet visitors in a...
-
Customer Service and Sales Assistant
6 days ago
Jamestown, Virginia, United States MWS Enterprises, Inc. Full timeJob Summary:MWS Enterprises, Inc. is seeking a highly skilled and experienced Food Service Assistant Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our food service department.Key Responsibilities:Assist in the management of food service operations, including...
-
Administrative Coordinator
2 weeks ago
Jamestown, Virginia, United States The Resource Center Full timePosition Title: Administrative Coordinator - Reception and Office SupportCompany Overview:The Resource Center is dedicated to empowering individuals with disabilities and providing essential services in the community. With a legacy of support since 1958, we are committed to fostering independence and enhancing the quality of life for those we serve.Job...
-
Pharmacist (Staff) - Clinical Expert
6 days ago
Jamestown, Virginia, United States RITE AID OF NEW YORK, INC. Full timeJob SummaryThe primary purpose of this position is to assist customers with their healthcare needs and maximize health outcomes by filling prescriptions, providing clinical services, advising on therapies, providing excellent customer service, and supervising pharmacy associates. Frequent independent judgments are essential. The incumbent is also required to...
-
Traveling Respiratory Care Specialist
2 weeks ago
Jamestown, Virginia, United States Aureus Medical Group - Cardiopulmonary Full timeJob OverviewAureus Medical Group - Cardiopulmonary is actively seeking a traveling Respiratory Therapist for an exciting opportunity.Job Details & RequirementsSpecialty: Respiratory TherapistDiscipline: Allied Health ProfessionalEmployment Type: TravelDuration: 15 weeksWeekly Hours: 36 hoursShift Length: 12 hoursCompensation OverviewEstimated Payment...