Sales and Customer Support Associate

2 weeks ago


Jamestown, Virginia, United States The Home Depot Full time
Position Overview:
As a Sales and Customer Support Associate, you will deliver prompt and courteous service by proactively engaging with customers to identify their needs and offer assistance.

Your role will involve acquiring knowledge about our products through available resources and providing customers with comprehensive information to facilitate their purchasing decisions.

In this capacity, you will master the skills necessary to welcome, assess, recommend, and finalize sales with every customer in your designated area, while also being equipped to address basic inquiries in related departments.

Maintaining the organized and stocked condition of your assigned sections is essential, ensuring they are tidy, accessible, and safe for customers.

Each associate plays a vital role in fostering a secure shopping and working environment by adhering to all safety protocols, completing required safety training, promptly addressing hazards, and reporting unsafe conditions to management, while ensuring personal and customer safety.

This position requires collaboration with your Department Supervisor and fellow associates, as well as coordination with other departments.

Potential areas of focus may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental.

Roles within the Sales and Customer Support category may encompass Department Sales, Lead Generation, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.



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