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Information Governance Manager

2 months ago

Baltimore, Maryland, United States Epiq Full time
Job Title: Records Manager at Epiq

Overview

The Records Manager is responsible for leading the operational and strategic management of records and information services at Epiq. This role is essential in ensuring that service level agreements are met and that client expectations are consistently exceeded. The individual in this position will guarantee that clients receive top-tier service in areas such as receipt, organization, storage, preservation, destruction, and protection of both client and administrative records. This is a hybrid role requiring onsite presence a few days each week and occasional travel to various office locations.


Key Responsibilities

  • Adhere to established protocols for the creation, circulation, storage, tracking, transfer, and destruction of client records.
  • Act as a liaison between Epiq, the client's administration, and the Records Management team.
  • Monitor the movement of files within the Records Management System (RMS) database.
  • Oversee the Records Staff across multiple locations, including recruitment, training, performance evaluation, and professional development.
  • Manage regular inventory checks of files stored at client facilities, including exception reporting.
  • Assist clients with file transfer processes, including retrieval of relevant files, preparation of file indexes, staging for review, and shipping as directed.
  • Support clients with retention processes, including file retrieval, index preparation, staging for review, and secure destruction as required.
  • Facilitate client clean-up efforts, including categorization, triage, and appropriate storage or disposal of materials.

Qualifications & Skills

  • High School Diploma required; college degree preferred or equivalent experience in Records Management.
  • A minimum of 3 years' experience in managing a Records Management operation, preferably in a law firm setting.
  • Familiarity with Records Management Systems such as FileTrail, iManage Records Manager, Autonomy Records Manager, LegalKey, or similar.
  • Knowledge of Document or Enterprise Content Management Systems like iManage Work, NetDocuments, OpenTEXT DM, or similar.
  • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
  • Strong verbal and written communication skills.
  • Experience with transitioning to electronic records management.
  • Ability to lift up to 30 lbs. and maintain a standing position as needed.
  • Willingness to travel to office locations as required.
  • A commitment to coaching and developing team members.
  • Strong organizational skills and the ability to manage competing priorities.
  • A strategic mindset and collaborative approach.

Compensation

The compensation range for this position is between 64,236 and 85,093 USD annually, with potential eligibility for an annual bonus. Actual compensation will be determined based on the individual's location, skills, experience, and qualifications.


Company Culture

Epiq values challenging growth opportunities and fosters a team of motivated, enthusiastic professionals. We are committed to diversity, inclusivity, and equal employment opportunities for all qualified candidates. Our dedication to non-discriminatory practices spans all stages of employment, from recruitment to advancement.