Senior Product Manager
3 weeks ago
Product Management Role
ABI Document Support Services, Inc. is seeking a highly skilled Senior Product Manager to join their IT team. The ideal candidate will have a strong background in product management, with experience driving features and development of complex products.
The Senior Product Manager will be responsible for setting the direction for existing and new products under the company portfolio. This includes partnering with stakeholders on enhancements and new product offerings to attract clients and increase market share.
The role will involve overseeing the development of project and enhancement proposals, representing the business interests of stakeholders, prioritizing the development team's efforts, and regularly reporting high-level progress to upper management.
The Senior Product Manager will have accountability for all product roadmaps, with quarterly and yearly goals. The role may also involve direct reports, such as Business Analysts or Release Managers, and will require mentoring and overseeing their requirements gathering and documentation activities.
Key Responsibilities
- Capture customer product requirements and prioritize them to meet both business and customer needs
- Work with software development, sales, and marketing teams to ensure customer satisfaction
- Identify market direction and future development required to build a long-term product strategy
- Translate customer needs and feature enhancements into detailed development requirements
- Hold regular meetings with stakeholders and developers to ensure requested changes meet and exceed customer expectations
- Become a power user with in-depth knowledge of company software and underlying technologies
- Conduct demos at regular project cadences to engage users and develop business implementation plans
- Work closely with delivery teams from project planning to deployment to ensure products align with business needs
- Communicate business processes and any deltas as part of project delivery
- Conduct regular analysis of major competitors in the market to ensure the company continues to reinvent and differentiate itself
Essential Managerial Responsibilities
- Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards
- Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary
- Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed
- Actively participating in the department's staffing requirements, including hiring, onboarding, and separating employees
- Creating and implementing plans to meet department goals and metrics based on workload and client needs
- Communicating change effectively and supporting those affected by change
- Managing insubordinate staff when warranted and initiating coaching or corrective actions as required
Qualifications
- Bachelor's degree in computer information or 7 years equivalent work experience in an agile or SAFe development environment
- 5+ years of proven product management experience driving features and development of complex products
- Experience working with IT departments and software developers
- Strong understanding of the organization's goals and objectives
- Self-motivation and direction, ability to motivate others
- Ability to absorb new ideas and concepts quickly
- Effective training/coaching skills
- Good analytical and problem-solving abilities
- Ability to challenge the status quo and drive new thinking
- Startup or new product development experience and tech savvy
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
- Experience working in a team-oriented, collaborative environment
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