Part Time Medical Support Associate

3 weeks ago

Yorktown Heights, New York, United States Optum Full time

Opportunities with Optum in the healthcare industry. We are seeking a Part Time Practice Assistant to support our team at Yorktown Urgent Care. As a Part Time Practice Assistant, you will be responsible for completing set processes and protocols, working cooperatively with the care team to support the vision and mission of the organization, delivering excellent customer service, and adhering to Lean processes.

Key Responsibilities:

  • Obtain accurate and updated patient information, such as name, address, and insurance information.
  • Perform insurance verification on the date of service.
  • Obtain patient signatures for required documents.
  • File and maintain medical records.
  • Confirm and schedule appointments.
  • Follow the Cash Security policy and procedures according to Optum Medical guidelines.
  • Perform referral documentation promptly.
  • Perform certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments.
  • Adhere to the standards identified via Sparq regarding Optum Employee Policies.
  • Work cohesively with fellow employees to achieve specific team goals.
  • Comfortable working in a high-paced environment.
  • Assure the continuity of care through scheduling and tracking systems.
  • Provide effective communication to patient/family team members and other healthcare professionals as evidenced by documentation, case conferences, communication notes, and evaluations.
  • Comply with administrative policies to ensure quality of care.
  • Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and/or scanning documents and assigning to the appropriate electronic chart.
  • All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements.
  • Perform other duties as assigned.

What We Offer:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
  • 401(k) Savings Plan, Employee Stock Purchase Plan.
  • Education Reimbursement.
  • Employee Discounts.
  • Employee Assistance Program.
  • Employee Referral Bonus Program.
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

Requirements:

  • High School Diploma/GED (or higher).
  • 1+ years of customer service or Healthcare related experience.
  • Intermediate of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word).

Preferred Qualifications:

  • Experience working with an electronic health record (EPIC).
  • Knowledge of Medical terms.
  • 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records.

Soft Skills:

  • Ability to work independently and maintain good judgment and accountability.
  • Demonstrated ability to work well with healthcare providers.
  • Strong organizational and time management skills.
  • Ability to multi-task and prioritize tasks to meet all deadlines.
  • Ability to work well under pressure in a fast-paced environment.
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others.

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