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Senior Manager of eCommerce Operations

2 months ago

Los Angeles, California, United States Hexclad Full time

JOIN HexClad | At HexClad, we are at the forefront of the hybrid cookware revolution, transforming kitchens worldwide. With our humble beginnings and endorsements from culinary icons, we have established ourselves as a leading pre-IPO cookware brand. Our successful omnichannel approach is redefining the cookware market, creating cherished moments through food experiences.

We have built a formidable team and believe you possess the expertise to contribute to our mission.

If you are driven by the desire to build a consumer-focused brand that transcends mere transactions, this opportunity is for you.

YES, CHEF | We are on the lookout for a seasoned and innovative Director of eCommerce to collaborate with our Head of Website in steering and enhancing our online presence. In this pivotal role, you will ensure a smooth and engaging shopping journey for our global customers while overseeing all facets of website development, functionality, and performance, ultimately driving eCommerce growth and customer satisfaction. Join us in redefining the future of cookware.

Location |Remote

Time Zone Expectations |Flexible

Details | Full Time - Exempt

Reporting to |Head of Website

DRIVE SUCCESS |As the Director of eCommerce, you will work closely with our Head of Website on strategic initiatives, performance enhancement, and collaboration with UX/UI designers to improve user experience. You will also manage technical operations, oversee SEO and SEM strategies, and lead a high-performing eCommerce team.

  • Strategic Direction: Formulate and execute comprehensive eCommerce strategies that align with HexClad's objectives, enhancing the online shopping experience and driving revenue growth.
  • Website Management: Lead the website development team, overseeing the design, development, and launch of new features and functionalities to boost user experience and conversion rates.
  • Performance Monitoring: Analyze website performance metrics, identifying areas for enhancement and implementing solutions to improve site speed, usability, and overall effectiveness.
  • User Experience (UX) Collaboration: Partner with UX/UI designers to ensure the website is intuitive, visually appealing, and optimized for a seamless customer journey across all devices.
  • Content Oversight: Manage the creation and upkeep of website content, ensuring it is current, accurate, and consistent with brand messaging and marketing initiatives.
  • Technical Management: Oversee the technical aspects of the website and its integration with third-party systems and tools.
  • SEO and SEM Strategy: Collaborate with the digital marketing team to implement SEO and SEM strategies, enhancing search engine visibility and driving organic traffic.
  • Analytics and Insights: Utilize web analytics tools to track and report on key performance indicators (KPIs), providing insights and recommendations for continuous improvement.
  • Project Leadership: Manage eCommerce projects from inception to launch, ensuring timely delivery, budget compliance, and alignment with business goals.
  • Vendor Coordination: Work with external vendors and partners, including web developers, designers, and marketing agencies, to ensure successful project execution and optimal performance.
  • Customer Insights: Collect and analyze customer feedback to identify pain points and opportunities for improvement, implementing changes to enhance the overall user experience.
  • Team Development: Mentor and cultivate a high-performing eCommerce team, fostering a collaborative and innovative work environment.

Qualifications

  • Proven experience (4+ years) in eCommerce management, with a strong emphasis on website development and optimization.
  • In-depth knowledge of web development technologies, eCommerce platforms (e.g., Shopify, Magento), and industry best practices.
  • Strong understanding of UX/UI principles, SEO, SEM, and digital marketing strategies.
  • Excellent analytical skills, with proficiency in web analytics tools (e.g., Google Analytics, Adobe Analytics).
  • Demonstrated leadership and project management skills, with experience managing cross-functional teams and external vendors.
  • Exceptional problem-solving abilities, attention to detail, and capacity to thrive in a dynamic environment.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
  • Bachelor's degree in Business, Marketing, Information Technology, or a related field is a plus.
  • A passion for food and cooking, with culinary experience being an advantage.

ADDITIONAL BENEFITS | The role offers competitive compensation and additional perks.

Compensation | Compensation may vary based on skills, experience, and location.

Bonus | Annual bonus potential

Health Benefits | Comprehensive health coverage options available

Retirement Plan | 401k plan with company matching

Time Off | Flexible time-off policy

Employee Discounts | Exclusive employee perks on cookware