Ecommerce Operations Manager

7 days ago

Los Angeles, California, United States Benaar LA Full time
Job Title: Ecommerce Operations Manager

Benaar LA is a rapidly growing fashion brand that offers elegant, sophisticated, and edgy pieces at affordable prices. We are passionate about delivering high-quality fashion while fostering a dynamic, inclusive work environment.

Role Summary:

We are seeking a results-driven Ecommerce Operations Manager who will take ownership of our day-to-day operations, ensuring efficiency and smooth execution across all facets of our business. This role requires someone with strong leadership skills to manage daily workflows, support photoshoots, optimize our Shopify platform, and solve operational challenges.

Key Responsibilities:

  • Operational Leadership: Oversee daily operations, ensuring that all aspects of the business, from order fulfillment to customer service, run efficiently and effectively.
  • Shopify Management: Maintain and optimize our Shopify platform, ensuring seamless product listings, inventory updates, and checkout processes.
  • Photoshoot Assistance: Coordinate and assist with photoshoots, ensuring that all processes align with brand objectives and timelines.
  • Product & Inventory Management: Lead the upload and maintenance of product details, ensuring accuracy and visual appeal across our Ecommerce platform. Collaborate on creating line sheets and managing inventory levels to meet customer demand.
  • Customer Service Oversight: Ensure the customer service team provides exceptional support, addressing inquiries and resolving concerns promptly.
  • Data Management: Utilize Excel and other spreadsheets to track and analyze key operational metrics. Identify areas for improvement and implement solutions.
  • Problem-Solving & Multitasking: Tackle operational challenges with creative solutions while managing multiple priorities.

Qualifications:

  • Bachelor's degree from an accredited institution.
  • 2+ years of Ecommerce operations or related experience.
  • Proven leadership and management abilities.
  • Strong proficiency with Shopify and Excel.
  • Excellent organizational skills, attention to detail, and ability to manage multiple tasks simultaneously.
  • Strong written and verbal communication skills.
  • Ability to thrive in a fast-paced environment with a proactive approach to problem-solving.
  • Flexibility to adapt to evolving business needs, including weekend availability.

Benefits:

  • Opportunities for growth and leadership within a fast-paced, dynamic company.
  • A chance to impact and shape the operational efficiency of a growing fashion brand.
  • A collaborative and flexible team environment that values initiative and creativity.

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