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Delinquency Resolution Expert
2 months ago
We are seeking a highly skilled and results-driven Loss Mitigation Specialist to join our team at Newrez. As a key member of our Loss Mitigation Frontline team, you will play a critical role in helping homeowners navigate the mortgage delinquency process and finding solutions to prevent foreclosure.
Key Responsibilities- Utilize manual and automated calling strategies to locate and contact delinquent homeowners.
- Handle multiple mortgage products that are 60+ days delinquent, adhering to investor, departmental, and legal guidelines.
- Maintain accurate and up-to-date servicing files, ensuring a comprehensive record of homeowner account activity.
- Engage in efforts to prevent foreclosure through loan modifications, repayment plans, short sales, or Deed in Lieu.
- Establish initial contact with homeowners via telephone or written correspondence.
- Communicate effectively through verbal and written means.
- Arrange for contractual services related to property inspectors, appraisers, real estate agents, etc.
- Review and negotiate liens and judgments to protect homeowner and investor interests.
- Analyze and underwrite borrower income through review of financial documents.
- Address homeowner questions and concerns, handling escalated files with professionalism.
- Contribute to departmental success by understanding and positively impacting key performance metrics.
- Certify that all required actions have taken place prior to completing a foreclosure sale.
- Ensure all calls and loss mitigation efforts are compliant with company policies and procedures.
- Interact with a diverse audience, including investors, production staff, and homeowners.
- High-school diploma required; college degree preferred.
- Over 1 year of loss mitigation, collections, or related mortgage-servicing experience preferred.
- English fluency required; Spanish fluency a plus.
- Exceptional negotiation skills.
- Outstanding telephone and written communication skills.
- Entrepreneurial, sales-oriented business mindset.
- Familiarity with Internet-based search techniques and lending-related terminology.
- Excellent reasoning and research skills.
- Ability to safeguard confidential customer and company information.
- Solid work ethic, high integrity, positive attitude, and strong attention to detail.
- Ability to follow instructions with minimal direct supervision.
- Excellent keyboarding skills.
- Proficiency with Microsoft Windows-based computers and Microsoft Office software.
- 15 Paid Time Off (PTO) days and 18 after 1st anniversary.
- 9 Paid Holidays.
- Employee Engagement Activities.
- Medical, dental, vision, life, and disability insurance.
- 401(k) Plan with company match.
- Employee Assistance Plan.
- Performance-based Incentives.
- Pet Insurance.
- Advancement Opportunities.
- Newrez NOW: Our Corporate Social Responsibility program empowers employees to become leaders in their communities through volunteering, philanthropy, nonprofit grants, and more.
- 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice.
- Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee.
- Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions.
