Telecom Support Engineer

2 weeks ago

Springfield, Illinois, United States PeaceHealth Full time
Job Summary

Pursue a challenging role as a Telecom Support Engineer at PeaceHealth, where you will be responsible for managing the acquisition, installation, configuration, and maintenance of the organization's telecommunications system. This position requires a strong understanding of voice-related protocols, codecs, and APIs, as well as excellent communication and analytical skills.

Key Responsibilities
  • Plan, design, implement, and manage traditional voice and VOIP technologies and services in a 24x7 high availability environment.
  • Ensure system integrity and security for all voice systems.
  • Oversee complex projects, develop requests for proposals, evaluate vendor products, and make recommendations for selection.
  • Resolve system outages and degraded service by working with internal technical staff and vendor support.
  • Analyze and coordinate telecommunication needs based on customer requirements and organizational needs and directions.
  • Install, repair, and troubleshoot customer service orders.
  • Maintain, implement, and document a system-wide dial plan.
  • Research current and emerging technology, and recommend cost-effective hardware, software, and circuit solutions to link PeaceHealth facilities and locations.
  • Monitor, report, and manage performance of assigned telecommunications components.
  • Lead deployment/integration of VOIP technology across PeaceHealth networks.
  • Coordinate and collaborate with Networking on WAN circuit demand/capacity planning and quality of service.
  • Provide technical direction to Telecom Analysts and create and present training to end-users.
Requirements
  • Associate Degree Required: or related field, or equivalent knowledge and skills obtained through a combination of education, training, and experience.
  • Minimum of 5 years Required: Recent experience required with design, implementation, and support of Avaya Aura core systems including Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Call Management System (CMS), and Messaging (AAM).
  • Preferred: Experience with PuTTY, DOS command line, packet sniffers, TraceSM, and Linux command line.
  • Preferred: Experience with Linux command line interface, TraceSM, Wireshark, and other resources used to troubleshoot communication issues.
  • Preferred: Experience with other communication solutions including Avaya Workforce Optimization (WFO), Interactive Voice Response (IVR), Application Enablement Services (AES), Vocera, remote workers, virtualization, SIP, and SIP trunking.
  • Preferred: Experience organizing and managing detailed information and working with and leading teams in project deployment and troubleshooting efforts.
  • Preferred: Clinical or healthcare experience.
  • Required: Driver's License.
  • Preferred: Avaya Certified Integration Specialist.
What We Offer

Pursue a career at PeaceHealth, where you will have the opportunity to work in a dynamic and supportive environment. We offer a competitive and comprehensive total rewards package, including full medical/dental/vision coverage, 403b retirement plan employer base and matching contributions, paid time off, employer-paid life and disability insurance with additional buy-up coverage options, tuition and continuing education reimbursement, wellness benefits, and expanded EAP and mental health program.

PeaceHealth is committed to the overall well-being of our caregivers: physical, emotional, financial, social, and spiritual. We strive to create a workplace that is inclusive, respectful, and culturally humble.

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