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Telecom Engineer II
2 months ago
We are seeking a highly skilled Telecom Engineer II to join our team at Memorial Health University Medical Center. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our Avaya telecommunications systems and network infrastructure.
Key Responsibilities- Monitor and respond to hardware and software problems utilizing hardware and software testing tools and techniques.
- Perform standard Avaya Communication Manager Administration and installation of Avaya Modular messaging, VAL manager, Avaya Site manager, VOIP, media gateways, design installation and management of telecommunications systems and telecommunication circuits.
- Responsible for backups and restores, test and develop of disaster recovery procedures and documentation.
- Work with Telecommunications Analyst, Telecommunication Technicians and Enterprise Network support teams to provide support for production and non-production systems.
- Interfaces with application development and vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
- Installs server hardware, software and provides data communications support.
- Bachelor's degree in computer-related field required. Three to four years of experience in Avaya Telecommunication may be considered in lieu of degree.
- Three to five years experience in Avaya Telecommunication required.
- Experience must include standard network protocols TCP/IP, DHCP, telnet, FTP, TFTP, SSH, PPP, and SNMP, Avaya Call Center software and reporting tools, and experience in test and development of disaster recovery procedures and documentation.
- Previous applied knowledge specific to Avaya hardware and software systems such as Avaya s8800, s8500, s8300 servers and software VOIP media gateways, Avaya Modular Messaging, CXM Call Recording, ECAS Call Accounting, Spectralink wireless VOIP phones, Vocera VOIP wireless Phones and servers, LAN/WAN networks, Microsoft Windows Server/Desktop OS and network protocols is required.
- Previous applied knowledge of Cisco Enterprise Data networking hardware and software.
- Demonstrated problem-solving skills and ability to consistently exercise sound judgment and initiative in all circumstances, including very stressful situations.
- Must also be able to effectively manage competing priorities.
- Demonstrated ability to communicate effectively with all levels of staff both in and outside of IT essential as well as experience in dealing with and managing proper escalation of critical service calls with vendor support to ensure timely and appropriate resolution to system issues.
- Demonstrated dedication to a positive attitude and strong customer service support.
- Demonstrated technical and business written and verbal skills required. Proficiency in creating appropriate system documentation is essential.
This is a role onsite in Springfield, Illinois.
