Library Technology Support Specialist

2 months ago

Athens, Georgia, United States ATHENS REGIONAL LIBRARY SYSTEM Full time

Position: Library Technology Support Specialist (IS-10); Athens Regional Library System
Status: Part-time; hourly; no benefits available
Hours: Up to 17 hours per week; requires daytime hours and one weekend in rotation
Salary: $16.00 per hour
Application Deadline: Open until filled

Bilingual in Spanish and English is preferred, but not required.

Current Schedule

Typical hours are Monday – Friday 1 pm – 5 pm or 2 pm – 6 pm; requires one weekend every month (Saturday 9 am – 6 pm and Sunday 2 pm – 6 pm).

Purpose and Scope

The Athens Regional Library System is dedicated to our Vision: Engaging Communities and Exceeding Expectations. We achieve this through the everyday practice of our organizational values, fostering an inclusive and supportive work environment.

We are seeking a Library Technology Support Specialist to assist patrons utilizing the public computers at the Athens-Clarke County Library. The ideal candidate will be enthusiastic, innovative, and adaptable, actively seeking opportunities to enhance library services that engage the community.

Minimum Training and Experience

A high school diploma or equivalent is preferred; a college degree or relevant experience is desirable. A minimum of two years in customer service is required, with library-related experience preferred. Proficiency in Internet usage and general computer skills is essential. A satisfactory combination of training and experience will also be considered.

Essential Duties and Responsibilities

The following are typical expectations for this role, though not exhaustive:

  • Deliver exceptional customer service to library patrons needing assistance with computer usage.
  • Support patrons with CD/DVD burners, scanners, printers, and other peripherals.
  • Assist with audio/visual setups for meetings and events, demonstrating the ability to learn and operate basic A/V equipment.
  • Adhere to all library policies, including the Patron Responsibilities and Conduct statement.
  • Monitor and ensure the safety and security of library patrons and the environment; address and report situations according to established procedures.
  • Occasionally provide scheduled one-on-one tutorials for patrons on websites, software, or applications.
  • Participate in at least two approved off-site outreach programs each year.
  • Complete a minimum of 10 hours of approved work-related training activities annually.

Knowledge, Skills, and Abilities

The successful candidate will possess:

  • Strong commitment to the library's core values and the ability to provide welcoming, inclusive, and respectful service.
  • Knowledge of customer service principles and the ability to deliver efficient and professional service to patrons of all ages.
  • Familiarity with the policies and procedures of the Athens-Clarke County Library.
  • Proficiency in Microsoft Word and other Office applications in a Windows environment.
  • Experience with scanning, printing, and document editing, as well as various storage media.
  • Thorough understanding of Internet usage, including browsers and social media platforms.
  • Ability to assist patrons with online applications, file management, and email tasks.
  • Knowledge of library technology services, including downloadable resources.
  • Capability to manage a busy work environment and multitask effectively.
  • Understanding of normal and emergency library procedures.
  • Basic office skills, including cash handling.
  • Ability to work independently and as part of a team.
  • Regular, predictable, and punctual attendance.
  • Willingness to learn new technologies and stay updated on trends.
  • Clear and concise communication skills, both orally and in writing, in English.

Position Disclosure Statement
The Athens Regional Library System is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the library may provide reasonable accommodations to qualified individuals with disabilities. The library is a drug-free workplace and may require drug testing according to established policy. Hiring is contingent upon verification of identity and employment eligibility.

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