Contact Center Representative
5 days ago
We are seeking a highly organized and detail-oriented Contact Center Coordinator to join our team at Family Allergy & Asthma. As a Contact Center Coordinator, you will be responsible for providing exceptional customer service to our patients and their families, while also ensuring the smooth operation of our contact center.
Key Responsibilities- Answering Calls: Respond to incoming calls in a timely and professional manner, providing accurate and helpful information to patients and their families.
- Scheduling Appointments: Schedule appointments for new and existing patients, ensuring that all necessary information is collected and entered into our electronic medical record (EMR) system.
- Managing Patient Information: Enter patient demographics, insurance, and referral information into our EMR system, ensuring accuracy and completeness.
- Canceling and Rescheduling Appointments: Cancel and reschedule appointments as assigned, ensuring that patients are notified and updated accordingly.
- Maintaining HIPAA Compliance: Maintain and follow HIPAA policies and procedures, ensuring the confidentiality and security of patient information.
- Effective Communication Skills: Ability to fluently speak and read English, as well as communicate effectively with all levels of staff and patients.
- Education and Experience: High school diploma or GED required; prior medical office experience preferred.
- Computer Skills: Strong computer skills, including proficiency in EMR systems and other software applications.
- Teamwork and Adaptability: Ability to work effectively in a team environment, with a strong focus on customer service and patient satisfaction.
The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service to our patients and their families. The Contact Center Coordinator will work in a team environment, with regular communication and collaboration with other staff members.
The ideal candidate will be highly organized, detail-oriented, and able to work effectively in a team environment. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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