Fitness Membership Retention Manager

7 days ago


Clinton, Maryland, United States Onelife Fitness Full time

About the Role:

The Membership Manager plays a pivotal role in enhancing customer satisfaction and driving revenue growth at Onelife Fitness. Reporting to the General Manager, this position oversees the retention of existing members, fostering a loyal community, while consistently surpassing sales targets.

Key Responsibilities:

  • Membership Retention: Develop strategies to maintain member loyalty, ensuring a seamless experience through personalized interactions and timely responses to inquiries.
  • Sales Performance: Meet or exceed monthly sales goals by leveraging effective communication skills, staying up-to-date with industry trends, and implementing successful marketing campaigns.
  • Staff Management: Recruit, train, and mentor team members, providing guidance on sales techniques, customer service standards, and company policies.
  • Scheduling and Operations: Create and manage departmental schedules, oversee daily operations, and implement standard operating procedures to ensure efficient workflow.
  • Customer Engagement: Foster strong relationships with members, responding promptly to concerns, and delivering exceptional customer experiences that drive loyalty and retention.
  • Reporting and Analytics: Monitor key performance indicators (KPIs), track sales data, and provide insights to inform business decisions.
  • Team Collaboration: Collaborate with the management team to achieve overall business objectives, share best practices, and stay informed about company initiatives.

Requirements:

  • Education: High school diploma or equivalent required; two years of sales experience preferred.
  • Certifications: CPR/AED certification mandatory.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic computer applications (Microsoft Office, email, Windows).
  • Compensation: This position offers a competitive salary range of $32,011-$35,011, plus commission and bonus potential, totaling up to $80,000 annually.

Benefits:

  • Complimentary Membership: Enjoy free membership and guest privileges.
  • Discounts: Receive discounts on personal training, group classes, aquatics programs, kids' activities, spa services, and apparel.
  • Employee Referral Program: Participate in our employee referral program for rewards.
  • Continuing Education: Access in-house training credits and CEC reimbursement.

Relocation Assistance: While relocation assistance is not provided, candidates from outside the specified area are welcome to apply, and must be willing to cover travel expenses for interviews.

Equal Opportunity Employer: Onelife Fitness is an equal opportunity employer, committed to diversity and inclusion.



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