Membership Coordinator
2 weeks ago
Increase membership capacity through improved member satisfaction, enrollment of new members, and maintaining low attrition rate, thereby strengthening total active membership base and financial accountability.
Primary Position Responsibilities
1.
Recognizes importance of member growth by generating new ideas of marketing and promotion opportunities.
2.
Addresses member inquiries in a professional and timely manner assuring optimal service and accommodation.
3.
Contributes to community and corporate presentations resulting in the increased awareness of services offered by the Wellness Center.
4.
Provides quality tours and membership information to prospective clients, focusing on specific needs to promote and sell the Wellness Center's programs and services.
5.
Provides medical office outreach and recruitment initiatives through transition or referral memberships, positioning the Wellness Center as the facility of choice.
6.
Provides accurate and reliable reports regarding prospective and new member data.
7.
Recognizes importance of member retention by generating activities or promotions aimed at increasing Wellness Center participation.
Work Contact Group (Internal/External)
Wellness Center personnel, physicians, nurses, therapists, patients, members, other allied health professionals, as well as corporate professionals
Reporting Relationships
Reports to (position):
Administrative Director
Supervises (position(s):
None
Qualifications
Minimum Education:
Required:
High School Diploma or Equivalent
Preferred:
Bachelor's Degree in Sales, Marketing or Business
Minimum Years of Experience (Amount, Type and Variation):
Required:
None
Preferred:
•
Minimum 2 years sales or marketing experience
•
Minimum 2 years fitness or exercise-related experience
License, Registry or Certification:
Required:
CPR/AED and First Aid certification (or must be completed within 60 days of hire)
Preferred:
None
Knowledge, Skills and/or Abilities:
Required:
•
Customer service skills and ability to communicate to general public and corporate professionals required.
•
Experience with phone etiquette, office equipment and computer programs, as well as the ability to successfully interact with the public.
Preferred:
Knowledge of exercise and fitness preferred.
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