Marketing Casino Host

2 days ago

Osceola, Iowa, United States Lakeside Hotel Casino Full time
Job Title: Marketing Casino Host

About the Role:

Lakeside Hotel Casino is seeking a skilled Marketing Casino Host to join our team. As a Marketing Casino Host, you will play a crucial role in developing, retaining, and reactivating our customer base, with a particular focus on high-value guests.

Key Responsibilities:

  • Guest Engagement: Contact players to encourage increased attendance and visits, and communicate information or invitations to property events.
  • Issue Resolution: Resolve guest issues to ensure guest loyalty to the property.
  • Collaboration: Work with other property departments and their guests on marketing promotions, entertainment, food and beverage events, etc.
  • Relationship Building: Maintain positive relationships with high-value guests, using statistical analysis and independent decision-making to increase guest loyalty and gaming revenues.
  • Compliance: Must be able to obtain and maintain an Iowa Gaming License.
  • Availability: Must be available to work nights, weekends, and holidays.

Requirements:

  • Experience: A minimum of two years of guest service experience is preferred.
  • Education: A High School Diploma or GED is required.
  • Skills:
    • Guest Service: Strong guest service and relationship-building skills.
    • Communication: Ability to effectively communicate in English.
    • Technical: Proficient in Microsoft Office programs, including Word, Excel, Outlook, and PowerPoint.
    • Organizational: Strong organizational and detail-oriented skills, with excellent common sense and practical reasoning.
    • Self-Motivation: Highly self-motivated to complete and exceed set goals.
    • Teamwork: Team-oriented yet able to work independently.
    • Math Skills: Basic math skills, including the ability to add, subtract, multiply, and divide in all units of measure.

Benefits:

  • Compensation: Competitive salary and benefits package.
  • Time Off: Paid Time Off (PTO) earned each pay period for Full-Time Team Members.
  • Holidays: Paid Holidays for Full-Time Team Members.
  • Health Insurance: Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members.
  • Retirement Plan: 401(k) with Company Match.
  • Life Insurance: Free $25K Life Insurance for Full-Time Team Members.
  • Optional Coverages: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance.
  • Employee Assistance Plan: Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.
  • Employee Discounts: Employee Discounts, Team Celebrations, Awards, and more...

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