QA Manager and Team Lead

2 weeks ago


Indianapolis, Indiana, United States Financial Center First Credit Union Full time
About the Position

We are seeking an experienced QA Manager and Team Lead to join our team at Financial Center First Credit Union. As a key member of our leadership team, you will be responsible for developing and implementing quality control programs that ensure exceptional service delivery to our members.

The successful candidate will possess strong analytical and technical writing skills, with the ability to effectively communicate with staff at all levels. They will also have experience in training and development, as well as proficiency in Microsoft Office products.

This is a challenging yet rewarding role that offers the opportunity to make a real impact on our organization's success. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional results, we encourage you to apply.

Salary: $75,000 - $90,000 per year

About the Job
  • Develop and implement quality control programs to ensure exceptional service delivery to members
  • Conduct regular reviews of new loans and accounts to identify areas for improvement
  • Provide coaching and training to staff to improve their performance and knowledge
  • Collaborate with management to develop and implement policies and procedures
  • Monitor and report on trends and compliance issues

This role requires excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. If you are a dynamic and results-driven professional who is looking for a new challenge, we encourage you to apply.


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