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Assistant Manager

2 months ago

Marco Island, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our team members to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Train and Coach Employees: Develop and implement training programs to ensure team members have the skills and knowledge needed to provide excellent customer service and meet sales targets.
  • Delegate Tasks and Provide Follow-up: Assign tasks and responsibilities to team members, provide guidance and support, and follow up to ensure tasks are completed to a high standard.
  • Hold Team Accountable: Monitor team performance, provide feedback, and take corrective action when necessary to ensure team members are meeting expectations.
  • Ensure Fast and Friendly Service: Lead by example, provide coaching and feedback, and ensure team members are providing exceptional customer service.
  • Staff and Schedule Appropriately: Manage labor costs, staff levels, and scheduling to ensure optimal coverage and productivity.
  • Ensure Proper Cash Handling: Monitor and maintain accurate cash handling procedures, including counting and reconciling cash and credit card transactions.
  • Ensure Appropriate Inventory and Ordering: Manage inventory levels, monitor sales trends, and order supplies and inventory as needed to ensure optimal stock levels.

Requirements:

  • 2+ years of experience in a management or leadership role in a fast-paced customer service environment.
  • Proven track record of success in leading and developing high-performing teams.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; bachelor's degree preferred.