IT Support Specialist

1 month ago


Kissimmee, Florida, United States Merge IT LLC Full time
IT Support Engineer Job Description

We are seeking a skilled IT Support Engineer to join our team at Merge IT LLC. As a key member of our team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:
  • On-site daily installations for all hardware that is being refreshed, reimaged, or memory installed
  • On-site Service Level desktop incident resolution for team members
  • Imaging and staging hardware
  • Wiping devices that are returned from the field for return to inventory
  • Install and configure software requested by clients (MS Office 365, Adobe Creative Suite, VPN software, etc.)
  • Ticket management - time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PCs to download software and troubleshoot
  • Post Validation Support - Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced
  • Lift, carry, and transport computer equipment
Requirements:
  • Proven 3-5 years of PC desktop/laptop field deployment work with large-scale operations
  • 3-5 years hands-on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange
  • 3-5 years hands-on experience with Win 7, Win 10, and MAC OS
  • Experience with Ticket monitoring systems (Service Now)
  • Hands-on with large-scale windows migration activities
  • Proficient use of Microsoft Office Products (Word, Excel, PowerPoint)
  • Strong customer service skills (face-to-face)
  • Strong communication skills (team members and team leaders)
  • Ability to work under minimal supervision
  • Ability to work and multitask in a fast-paced and deadline-driven environment
  • Detail-oriented

Merge IT LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.



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