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Customer Service Representative

2 months ago

New Ulm, Minnesota, United States Citizens Bank Minnesota Full time

Job Summary:

Citizens Bank Minnesota is seeking a highly skilled and customer-focused Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.

Key Responsibilities:

  • Process daily financial transactions with accuracy and efficiency
  • Open new accounts and promote financial products to meet customer needs
  • Provide first-call resolution via phone and electronic correspondence
  • Seek optimal solutions to meet customer satisfaction and retention goals
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience

Requirements:

  • High school diploma or equivalent required
  • Computer and mathematical skills essential
  • Cash handling experience and customer service background preferred

Benefits:

  • Competitive wage and comprehensive benefits package
  • Short- and long-term disability insurance
  • 401(k) plan and paid time off

Citizens Bank Minnesota is an equal opportunity employer.