Customer Service Lead
4 weeks ago
About MOD Pizza
MOD Pizza is a fast-growing restaurant chain that's passionate about serving delicious pizzas that make a difference in people's lives. We're looking for a talented Customer Service Lead to join our team and help us deliver an exceptional customer experience.
Key Responsibilities
- Lead by example and embody MOD's values and behaviors
- Create a positive and welcoming atmosphere for customers and team members
- Coach and develop Shift Supervisors to ensure seamless operations
- Partner with the General Manager to drive business results and engage with the local community
Requirements
- Minimum 1 year of customer service or restaurant leadership experience
- Proven track record of successfully leading, coaching, and motivating front-line employees
- Ability to think strategically and act tactically in a fast-paced environment
- Excellent communication and interpersonal skills
What We Offer
- A competitive hourly rate and incredible tip share program
- Paid sick time, vacation, and holidays
- Free food, pizza, and beverages
- Discounted pet insurance and gym membership
- Free counseling sessions and comprehensive benefits package
Join Our Team
At MOD Pizza, we believe in creating a world that works for and includes everyone. If you're passionate about delivering exceptional customer experiences and leading a high-performing team, we'd love to hear from you.
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