Global Customer Support Specialist

3 days ago


Lake Bluff, Illinois, United States ITW Full time
Overview

As a Global Customer Support Specialist, you will play a critical role in providing top-notch support to our international customers. Your primary responsibility will be to respond to customer inquiries, resolve issues, and provide quotes and orders as needed.

Key Responsibilities
  • Answer customer inquiries via phone, email, and CRM cases in a timely and professional manner.
  • Research and gather information on international customers for trade compliance purposes.
  • Data entry of quotes, orders, and credit/returns within departmental accuracy guidelines.

To succeed in this role, you will need:

  • 3+ years of experience in a customer-facing role.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

We offer a comprehensive compensation package, including a salary of $64,000 per year, health insurance, 401k matching, and paid time off.



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