Customer Service Ambassador
4 days ago
The estimated salary for this role is $65,000 - $85,000 per year, depending on location and experience.
About the CompanyBuehler, a division of Illinois Tool Works (ITW), is a leading manufacturer of scientific equipment and supplies. With over 80 years of experience, we have established sales, manufacturing, and laboratory services throughout North America, Europe, and Asia.
We pride ourselves on providing market-leading technology to support our customers in their sample preparation and material analysis applications. Our parent company, ITW, is a Fortune 200 global diversified industrial manufacturer with a focus on profitable growth and strong returns across worldwide platforms and businesses.
Job DescriptionThe Customer Service Representative plays a critical role in providing consistent and quality experience between worldwide customers and Buehler. This position involves:
- Providing price and availability information, as well as handling order coordination and dispute resolution for domestic and export destinations.
- Ensuring strict adherence to policies and procedures related to export compliance rules and regulations.
- Partnering with team members to ensure appropriate levels of approval are obtained prior to shipment of all products.
This role requires excellent communication skills, both verbal and written, and the ability to multi-task a high volume of projects at once. Proficiency in Microsoft applications, such as Word, PowerPoint, Excel, and Outlook, is also essential.
QualificationsTo be successful in this role, you will need:
- A high school diploma or GED.
- At least 3 years' experience in a customer service role.
- Excellent communication and organizational skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and problem-solving skills.
We offer a competitive benefits package, including:
- A 7.5% 401(k) match.
- 4 weeks of paid time off.
- 10 paid company holidays.
- A recognition program.
- Competitive health insurance.
ITW is an equal opportunity employer. We value diversity and inclusion in the workplace and strive to create a culture where everyone can develop their careers and perform to their full potential. We are committed to fair treatment for employees and qualified applicants, regardless of race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable law.
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