Ticketing and Admissions Representative

4 weeks ago

Raleigh, North Carolina, United States Scottsdale Arts Full time
About the Role

We are seeking a highly skilled and passionate individual to join our Ticketing, Admissions, and Sales (Box Office) department as a Ticketing and Admissions Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, handling ticket sales, membership sales, and donations, and working closely with our team to ensure a seamless experience for our patrons.

Key Responsibilities
  • Provide top-notch service to all guests of Scottsdale Arts, adhering to the standards of service set forth by the Guest Services Department leadership.
  • Field inbound calls from the public regarding performances, events, exhibitions, memberships, donations, and the organization writ-large.
  • Process ticket sales, membership sales, and donations by phone and in-person.
  • Make outbound calls to disseminate information, sell tickets, sell memberships, gather information, secure donations, and respond to guest inquiries.
  • Develop a working knowledge of Scottsdale Arts, our programming, and the details of individual events.
  • Resolve escalated customer service issues when possible and refer issues to a supervisor when not possible.
  • Complete clerical tasks as assigned, including but not limited to printing & organizing Will-Call tickets, cleaning the database, researching specific topics online, printing & mailing Mail tickets, assisting in keeping the Box Office and Admissions Desk clean and well organized.
Requirements
  • A strong background in the arts, and a passion for art and its ability to enrich our community and strengthen its bonds.
  • Strong written and verbal communication skills, including active listening.
  • A high degree of comfort working on the phone.
  • Competence in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Strong interpersonal skills, a reflective personality, and the ability to adapt to dynamic situations based on the organic needs of patrons and situations.
  • Ability to follow instructions and accept constructive critical feedback.
  • An interest in developing customer service, database, communication, and arts administration skills.
  • An interest in learning how an arts & culture organization functions.
  • Ability to handle sensitive information with care and discretion.
  • Comfort processing financial transactions.
  • Must be a team-player.
Preferred Qualifications
  • Basic knowledge of the way a professional office setting functions.
  • Experience at an arts & culture organization in customer service and/or in fundraising.
  • Knowledge of Customer Relationship Management (CRM) software, particularly AudienceView.
  • Fluence in any languages in addition to American English, particularly Spanish and American Sign Language (ASL).
  • Equivalent of an Associate Degree preferred.
  • Strong professional drive.

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