Front Desk Associate

2 weeks ago


Arnolds Park, Iowa, United States Bridges Bay Resort Full time
Hotel Night Auditor Position at Bridges Bay Resort

**Job Summary:**

We are seeking a detail-oriented and customer-focused Night Auditor to join our team at Bridges Bay Resort. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our front desk and guest services.

**Key Responsibilities:**

  • **Review and Validate Guest Reservations:**
    • Verify guest information and credit card details
    • Process guest check-ins and check-outs
  • **Provide Exceptional Guest Service:**
    • Address guest inquiries and concerns in a professional and courteous manner
    • Offer personalized recommendations and assistance to enhance the guest experience
  • **Maintain Accurate Records:**
    • Document guest interactions and incidents
    • Update guest information and preferences
  • **Collaborate with Hotel Teams:**
    • Work closely with housekeeping, food and beverage, and other departments to ensure seamless guest service
    • Participate in ongoing training and development to improve skills and knowledge

**Requirements:**

  • High school diploma or equivalent required
  • Previous hospitality experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work a flexible schedule, including nights and weekends

**About Bridges Bay Resort:**

We are a leading hospitality company dedicated to delivering exceptional guest experiences. Our team of professionals is committed to providing personalized service, attention to detail, and a warm welcome to our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.


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