Account Manager

3 days ago


San Antonio, Texas, United States Lucifer Lighting Full time
Job Title: Account Manager

Lucifer Lighting Company is a leading designer and manufacturer of precision-engineered architectural lighting fixtures. Our products are used in some of the world's most beautiful spaces, including museums, headquarters, and iconic buildings.

Job Summary:

We are seeking an experienced Account Manager to join our team. The successful candidate will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and providing exceptional customer service.

Key Responsibilities:
  • Manage customer relationships and ensure timely delivery of products and services
  • Process and problem-solve orders, including expedites, credit holds, returns, freight quotes, and shipment methods
  • Market products and initiatives to our sales representatives and train them to ensure their understanding of the benefits and features of each
  • Stay up to date with new product launches and be able to distinguish key features
Requirements:
  • At least two years of experience in roles involving customer support
  • Bachelor's degree in Communications, Business Administration, Business Management, or related discipline
  • Strong organizational skills and highly-developed attention to detail
  • Positive personality and enjoys assisting customers by telephone
  • Proficiency with Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint
Preferred Qualifications:
  • Experience in the lighting industry
  • Familiarity with Infor Syteline ERP and/or Salesforce CRM

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