Client Services Liaison

4 weeks ago


Honolulu, Hawaii, United States University Health Alliance Full time
Job Summary

We are seeking a highly skilled Client Services Liaison to join our team at University Health Alliance. As a key member of our Client Services department, you will be responsible for determining the best UHA products to meet the needs of our clients and their employees, while also providing exceptional customer service and support.

Key Responsibilities
  • Determine which UHA products best meet the client's and client's employees' needs and financial circumstances
  • Advise clients and brokers regarding the advantages and disadvantages of UHA's different products
  • Negotiate rates on behalf of brokers and clients
  • Develop strategies to retain employer groups and grow membership
  • Provide superb customer service to assigned broker agents/broker agencies and UHA clients
Requirements
  • Strategic thinker with strong problem-solving skills
  • Excellent time management and organizational skills
  • Effective verbal and written communication skills
  • Able to work under pressure and tight deadlines
  • Strong interpersonal and presentation skills
Preferred Qualifications
  • Recent healthcare or insurance experience
  • Experience with Salesforce or CRM software
Working Conditions

The work environment characteristics described here are representative of those associates encounter while performing the essential functions of this job.

  • Requires on-site and virtual meetings at broker and/or client offices
  • Requires travel by plane to neighbor islands and automobile


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