Customer Service Representative

3 days ago

Lake Forest, Illinois, United States Grainger Businesses Full time
About Grainger Businesses

Grainger Businesses is a leading industrial distributor with a strong presence in North America, Japan, and the United Kingdom. We pride ourselves on serving over 4.5 million customers worldwide with innovative products and exceptional customer relationships.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for building and strengthening customer relationships by responding to a high volume of inbound phone calls. You will demonstrate professional oral and written communication skills, navigate customers' challenges, and use critical thinking skills to resolve customer concerns.

Key Responsibilities
  • Build and strengthen customer relationships by responding to inbound phone calls
  • Demonstrate professional oral and written communication skills, including strong reading comprehension
  • Navigate customers' challenges by using all resources for account selection, product identification, order placement, and order management
  • Use critical thinking skills to resolve customer concerns, such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns
  • Manage and mitigate risk by taking appropriate actions
  • Collaborate daily in a positive, team-based environment that's committed to doing business with ethics and integrity
Requirements
  • High School diploma or equivalent
  • 1+ years of customer service experience, preferably in an inbound customer service center
  • Strong desire and willingness to help customers by providing friendly, knowledgeable, and effortless experiences
  • Experience with high-touch, hands-on, personalized service with customers in a fast-paced environment
  • Ability to commute to our facility
  • Ability to sit up to 8 hours a day
  • A secure workspace dedicated to job activity (required for work from home/hybrid)
  • Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds (required for work from home/hybrid)
Benefits
  • Medical, dental, vision, and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs
  • 6 free sessions each year with a licensed therapist to support emotional wellbeing
  • Paid time off (PTO) and 6 company holidays per year
  • Access to up to 30% of your paycheck before payday to help with financial emergencies
  • Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
  • Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools

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