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Human Resources Shared Services Specialist

1 month ago

Cumberland, Wisconsin, United States Guardian Life Full time
Job Description

Guardian is seeking an HR Shared Services Representative to join our Human Resources Shared Services team. As a key member of our team, you will provide HR support for complex requests in the HR areas of Benefits, Payroll, Colleague Relations, Performance, and Workday business processes.

Key Responsibilities
  • Provide HR support for complex requests in the HR areas of Benefits, Payroll, Colleague Relations, Performance, and Workday business processes.
  • Use data and metrics to address customer pain points, provide process improvement ideas, and develop internal documentation to ensure adherence to Service Level Agreements (SLAs).
  • Collaborate with leadership to ensure maintenance and upgrading of the case management system.
  • Participate in the testing of system updates and enhancements.
  • Build colleague trust and display empathy by providing accurate information.
  • As needed, assist with Auditing MyHR work for accuracy, and tracking and maintaining processes that support the execution of our objectives and key results (OKRs) around customer satisfaction (CSAT), service level agreements (SLAs) and Quality.
Requirements
  • Contact center or Human Resources experience required.
  • Consistently demonstrated high-quality quality assurance (QA), service level agreement (SLA), and customer satisfaction (CSAT) delivery and feedback (required).
  • A high comfort level with data, metrics, and reporting (required).
  • Built credibility with associates and are a valued partner to the Audit team and Team Leads.
  • Experience and comfort navigating Workday; Workday Reporting is preferred.
  • Proven ability to follow existing processes with superior attention to detail.
  • Functional skills and leadership behaviors aligned to Guardian's HR Capability Model:
  • A natural curiosity to learn about the business, HR function, and industry within which you're working. (Business Acumen)
  • Skilled at analyzing data and creating metrics and reports (Data Judgment)
  • The ability to fact-find for a complete understanding of colleague concerns, identify colleague's issue and make high-judgement decisions (Strategic Thinking)
  • Experience in building relationships and collaborating with colleagues at all levels. (Relationship Management/ Collaboration)
  • Exceptional communication and organizational skills and the ability to prioritize in a fast-paced environment (Agility)
What We Offer
  • A competitive salary range of $56,000 - $85,015.
  • A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan with a company match.
  • Flexible work arrangements, including remote work options and unlimited paid time off.
  • A commitment to diversity, equity, and inclusion, with opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups.
How to Apply

If you are a motivated and detail-oriented individual with a passion for HR, please submit your application through our internal Jobs Hub in Workday.