Customer Service Representative Associate II
2 weeks ago
We are seeking a highly skilled and detail-oriented Customer Representative Associate II to join our team at the Bureau of Motor Vehicles. As a key member of our Operating Under the Influence/Habitual Offender unit, you will play a vital role in handling complex processes related to Maine's operating under the influence, habitual offender, and ignition interlock laws.
Responsibilities- Provide technical advice to the general public, police officers, and attorneys on license suspensions, revocations, and restoration for OUI and habitual offenders and ignition interlock.
- Assist with the restoration processes to support the 13 branch offices.
- Review police officer's alcohol offense reports to determine completeness and accuracy.
- Enter court convictions and court-ordered suspensions for alcohol violations.
- Review records to determine eligibility for a person to restore and drive under the conditions of Maine's ignition interlock program.
- Collect, validate, and reconcile revenue to verify that the money collected for services reconciles with the amount of revenue to be deposited.
- Ability to multitask and prioritize effectively with multiple interruptions.
- Ability to work as a team and contribute to a positive environment.
- Possess a high level of attention to detail.
- Knowledge of programs and resources that have a compliance or eligibility component.
- Knowledge of query and research techniques.
- Ability to make intermediate mathematical calculations.
- Ability to verify, code, compute, and/or reconcile data on standard documents.
- Ability to track documents for follow-up action.
- Ability to effectively resolve problems.
- Ability to assist customers and providers with reporting, eligibility, and compliance requirements.
- Ability to effectively present routine factual information to individuals/groups.
- Ability to communicate effectively, both verbally and written.
As a member of our team, you will enjoy a comprehensive benefits package, including 13 paid holidays, 12 sick days, and 3+ weeks of vacation leave annually. You will also have access to a valuable total compensation package, including work-life fit, health insurance coverage, dental insurance, and a retirement plan.
We are an Equal Opportunity employer and welcome applicants from diverse backgrounds. If you are passionate about contributing to the safety of the roads in Maine and have a keen eye for detail, we encourage you to apply for this exciting opportunity.
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Customer Service Representative Associate II
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Augusta, Maine, United States State of Maine Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Representative Associate II to join our team in the Operating Under the Influence/Habitual Offender unit at the Maine Department of Motor Vehicles. As a key member of our team, you will play a vital role in handling complex processes related to Maine's operating under the influence,...
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