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Help Desk Manager

2 months ago

Mastic Beach, New York, United States MyCareersFuture Full time

**Job Summary**

MyCareersFuture is seeking a highly skilled and experienced IT Support Executive to join our team. As an IT Support Executive, you will be responsible for providing technical support and assistance to our employees, ensuring that their IT needs are met in a timely and efficient manner.

**Key Responsibilities**

  • Manage and prioritize IT requests, ensuring that all requests are processed in a timely manner and meet the required Service Level Agreements (SLAs).
  • Provide technical support and assistance to employees, including troubleshooting and resolving IT-related issues.
  • Maintain and update IT documentation, including maintenance records, updates, and change requests.
  • Respond promptly to alerts, issues, or incidents, and take necessary actions to resolve them.
  • Maintain and patch servers and systems regularly, ensuring that they are secure and up-to-date.
  • Conduct regular IT induction training for new employees, ensuring that they are familiar with our IT systems and processes.
  • Participate in internal and external audits and accreditations, ensuring that our IT systems and processes meet the required standards.
  • Sourcing and purchasing of IT equipment, ensuring that it meets our business needs and is within budget.
  • Maintain cybersecurity and integrity, preventing data loss and compromise.

**Requirements**

  • Degree or Diploma in a relevant field, with at least 1 year of relevant working experience.
  • Adaptable mindset and passion for IT, with a willingness to learn and take on new challenges.
  • Good communication skills and ability to work effectively with staff at all levels.
  • Proactive and responsible approach to resolving problems and issues.