Current jobs related to Lead Sales Chat Supervisor - Atlanta, Georgia - VXI Global Solutions

  • Sales Director

    2 weeks ago

    Atlanta, Georgia, United States Sales Geek Full time

    Unlock Your Sales Potential with Sales GeekTransform Your Sales OperationsSales Geek is a leading provider of sales training, consultancy, and fractional sales directors. We're expanding our presence in the USA, with Georgia and the Carolinas being key regions. As a commercial leader, you'll be responsible for delivering our products and services to the SME...

  • Retail Sales Supervisor

    1 month ago

    Atlanta, Georgia, United States Staples Full time

    Staples **Job Summary** As a Retail Print Sales Supervisor at Staples, you will be responsible for connecting with customers and building relationships to provide creative solutions and value-added print and marketing solutions. You will drive customer satisfaction by focusing on customer engagement, quality, and the community. Additionally, you will coach...

  • Jewelry Sales Team Lead

    2 weeks ago

    Atlanta, Georgia, United States Icebox Diamonds & Watches - ATL | MIA Full time

    {"title": "Sales Supervisor", "description": "Join Our Team at Icebox Diamonds & Watches - ATL | MIAWe are seeking a highly motivated and results-driven Sales Supervisor to join our team at Icebox Diamonds & Watches - ATL | MIA. As a Sales Supervisor, you will be responsible for providing exceptional customer service, driving sales growth, and leading a team...

  • Jewelry Sales Team Lead

    3 weeks ago

    Atlanta, Georgia, United States Icebox Diamonds & Watches Full time

    {"title": "Sales Supervisor", "description": "Join Our Team at Icebox Diamonds & WatchesWe are seeking a highly motivated and experienced Sales Supervisor to join our team at Icebox Diamonds & Watches. As a Sales Supervisor, you will be responsible for providing exceptional customer service, driving sales growth, and leading a team of sales associates.Key...

  • Sales Team Lead

    2 weeks ago

    Atlanta, Georgia, United States BiTech Medical Corporation Full time

    Job SummaryWe are seeking a highly skilled Sales Team Lead to oversee and develop a sales team at BiTech Medical Corporation. The ideal candidate will have experience in sales, customer service, or a related field, as well as strong leadership qualities and the ability to build rapport with clients.Key ResponsibilitiesOversee and coordinate sales team...

  • Retail Sales Lead

    2 weeks ago

    Atlanta, Georgia, United States Fabletics Full time

    Fabletics Retail Sales Lead Job DescriptionFabletics is seeking a highly motivated and customer-focused Retail Sales Lead to join our team at Lenox Square in Atlanta, GA. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective sales strategies and team...

  • Jewelry Sales Team Lead

    4 weeks ago

    Atlanta, Georgia, United States Icebox Diamonds & Watches - ATL | MIA Full time

    {"title": "Sales Supervisor", "description": "Join Our Team at Icebox Diamonds & Watches - ATL | MIAWe are seeking a highly motivated and experienced Sales Supervisor to join our team at Icebox Diamonds & Watches - ATL | MIA. As a Sales Supervisor, you will be responsible for providing exceptional customer service, driving sales growth, and leading a team of...

  • Jewelry Sales Team Lead

    1 month ago

    Atlanta, Georgia, United States Icebox Diamonds & Watches - ATL | MIA Full time

    Icebox Diamonds & Watches - ATL | MIAWe are seeking a highly skilled Sales Supervisor to lead our sales team at Icebox Boutique in Saks Fifth Avenue, Phipps Plaza. As a Sales Supervisor, you will be responsible for delivering exceptional customer experiences and driving sales growth for the company.Key Responsibilities:Assist customers in selecting fine...

  • Sales Representative

    4 weeks ago

    Atlanta, Georgia, United States Komro Sales & Service Full time

    Job OpportunityKomro Sales & Service, Inc. is a leading provider of facility design and construction services to the Dairy and Agricultural Industry. We are seeking a highly motivated and driven individual to join our team as a Sales Professional.The successful candidate will be responsible for maintaining and creating relationships with new and existing...

  • Sales Supervisor

    4 weeks ago

    Atlanta, Georgia, United States Paradies Lagardère Full time

    Join Our Team as a Sales Supervisor at Hartsfield-Jackson Atlanta International AirportWe are seeking a highly motivated and customer-focused Sales Supervisor to join our team at Hartsfield-Jackson Atlanta International Airport. As a Sales Supervisor, you will be responsible for leading a team of sales associates and providing exceptional customer service to...

  • Retail Sales Lead

    3 days ago

    Atlanta, Georgia, United States Fabletics Full time

    Job DescriptionFabletics is seeking a highly motivated and experienced Sales Lead to join our team at the Perimeter Mall in Atlanta, GA. As a Sales Lead, you will be responsible for providing a best-in-class retail store customer experience and supporting sales and operations. You will work closely with the Store Manager, store supervisors, and a team of...

  • Sales Team Lead

    4 weeks ago

    Atlanta, Georgia, United States Steve Madden Full time

    Job SummaryAs a Sales Supervisor at Steve Madden, you will be responsible for supervising an assigned work schedule in the absence of the Store Manager. This includes assisting in all aspects of store operations, maintaining sales productivity levels, and staying up-to-date on product knowledge information and merchandise promotions.Key...

  • Sales Team Lead

    2 weeks ago

    Atlanta, Georgia, United States Airport Retail Management Full time

    Job SummaryThe Sales Supervisor is responsible for meeting company customer service standards by being friendly, available, and customer-focused. This role requires the ability to maximize sales accurately and efficiently while upholding positive values such as integrity, fairness, respect, teamwork, and high standards.The Sales Supervisor will also ensure...

  • Sales Lead

    2 weeks ago

    Atlanta, Georgia, United States Belk Full time

    Job Description for Department Manager at BelkAs a Department Manager at Belk, you will be responsible for ensuring new receipts are properly merchandised on the sales floor, adhering to company guidelines. You will interpret directives to align with the brand and store architecture, and support the Customer Experience through store merchandising, signing,...

  • Sales Lead

    1 week ago

    Atlanta, Georgia, United States Chico's FAS Full time

    Job Title: Sales LeadAt Chico's FAS, we're committed to creating a unique and personalized shopping experience for our customers. As a Sales Lead, you'll play a key role in driving sales and customer satisfaction in our stores.Key Responsibilities:Establish and communicate clear expectations to store teams to achieve sales and performance goals.Perform and...

  • Jewelry Sales Team Lead

    3 days ago

    Atlanta, Georgia, United States Icebox Diamonds & Watches Full time

    About Icebox Diamonds & WatchesWe are a family-owned and operated luxury jewelry retailer with over 40 years of experience. Our team is our greatest asset, and we strive to create a fun and supportive work environment that celebrates our employees' contributions.Job SummaryWe are seeking a highly motivated Sales Supervisor to join our team at the Icebox...

  • Seasonal Retail Sales Lead

    2 weeks ago

    Atlanta, Georgia, United States Squishable Full time

    About SquishableSquishable is a dynamic and creative company that brings joy and happiness to people's lives through its unique and adorable products. Our team is passionate about delivering exceptional customer experiences and building long-lasting relationships with our customers.Job SummaryWe are seeking a highly motivated and customer-focused Seasonal...

  • Sales Lead

    4 weeks ago

    Atlanta, Georgia, United States Belk Full time

    Job Description for Department Manager at BelkAs a Department Manager at Belk, you will be responsible for ensuring new receipts are merchandised on the sales floor following company guidelines. You will interpret directives to best align with the brand and your store architecture, and support the Customer Experience through store merchandising, signing, and...

  • Jewelry Sales Consultant

    1 week ago

    Atlanta, Georgia, United States Brilliant Earth Full time

    Job DescriptionAt Brilliant Earth, we're seeking a skilled Jewelry Sales Consultant to join our team. As a Jewelry Sales Consultant, you will provide exceptional customer experiences, guiding customers through the sales process and ensuring they find their perfect piece of jewelry. You will work in our Atlanta, GA showroom location, interacting with...

  • Regional Sales Manager

    1 month ago

    Atlanta, Georgia, United States Metal Sales Manufacturing Corporation Full time

    Job Title: Regional Accounts ManagerJob Summary:We are seeking a highly motivated and experienced Regional Accounts Manager to join our team at Metal Sales Manufacturing Corporation. As a key member of our sales team, you will be responsible for promoting and developing new business growth opportunities on a regional level for our IMPACT Buildings...

Lead Sales Chat Supervisor

2 months ago

Atlanta, Georgia, United States VXI Global Solutions Full time

Position Overview

As the Sales Chat Operations Manager, you will play a pivotal role in directing the daily functions of our sales chat team. Your primary focus will be on guiding, mentoring, and inspiring the team to meet sales objectives while providing exceptional customer service through our online chat interface. You will ensure that all chat communications adhere to company protocols and contribute positively to customer satisfaction and sales enhancement.

Core Responsibilities

  • Oversee and manage a team of sales chat agents.
  • Evaluate live chat exchanges and offer immediate assistance and constructive feedback.
  • Formulate and execute strategies aimed at boosting sales outcomes and enhancing customer experience.
  • Conduct ongoing training sessions and performance assessments for team members.
  • Address escalated customer concerns and resolve intricate issues.
  • Review chat performance metrics and generate reports to monitor team effectiveness and pinpoint improvement opportunities.
  • Collaborate with various departments to ensure integrated customer service and sales operations.
  • Stay informed about our offerings, services, and promotional activities.

Qualifications

  • Demonstrated experience in a leadership position within a sales or customer service setting.
  • Comprehensive knowledge of online chat systems and CRM applications.
  • Outstanding communication and interpersonal abilities.
  • Proven capability to lead, inspire, and coach a team successfully.
  • Strong analytical and problem-solving skills, particularly in managing escalated customer situations.
  • Skilled in evaluating performance metrics and making informed, data-driven choices.
  • Detail-oriented with excellent organizational capabilities.
  • Able to thrive in a dynamic environment while juggling multiple responsibilities.

Preferred Skills

  • Familiarity with tools such as Sprinklr, Khoros, or comparable Social Media Management Software, along with proficiency in Microsoft Teams, Excel, PowerPoint, and Avaya CMS.
  • Understanding of sales methodologies and strategies, with a minimum of three years in a sales supervisory role.
  • Knowledge of Six Sigma or Process Management Techniques.

Education

  • A Bachelor's degree in Business, Marketing, Communications, or a related discipline is preferred.

Essential Qualifications:

  • No active Performance Improvement Plan (PIP) within the last six months.
  • Proven success in a call center leadership capacity.
  • A minimum of one year of prior call center leadership experience.
  • Consistent attendance record, with 85% or higher over the past 90 days.
  • Quality Assurance scores averaging 85% or higher over the last 90 days.
  • Key Performance Indicators (KPIs) at or above target for the last 90 days.
  • For lateral transfers, a minimum of six months in the current role or line of business.

This description outlines the general nature and level of work performed and is not intended to be exhaustive, nor does it specify the duties of any one individual.

Job Type: Full-time