Customer Support Operations Specialist

3 days ago


Buffalo, New York, United States Thomson Reuters Full time
Job Overview

We are seeking a highly skilled Customer Support Operations Specialist to join our team at Thomson Reuters. This role is responsible for providing top-notch support to our customers, ensuring their needs are met and exceeded.

About the Role
In this position, you will work closely with our Client Satisfaction Manager to provide first and second-level support to our customers via phone, email, or other communication channels. You will analyze customer issues, use your judgment to recommend solutions, and demonstrate excellent problem-solving skills.

Responsibilities
* Provide direct telephone support to customers when required
* Analyze and use judgment in recommending methods and techniques for obtaining solutions
* Demonstrate the ability to work independently as well as in a team environment
* Maintain existing content to ensure it is up to date and maintained in a timely manner
* Serve as a conduit between the operations community (internal customers) and the software development team
* Complete tasks with the input from Client Satisfaction Manager

Requirements
* Bachelor's Degree in a Computer Science, Computer Engineering, Business, or related field
* 2+ years' experience in requirements gathering and preparation of functional specifications or other technical documentation
* Must have analytical, troubleshooting, and decision-making skills
* Proven understanding of the full software development lifecycle from planning to implementation and maintenance

Benefits
* Comprehensive benefit plans, including health, dental, vision, disability, and life insurance programs
* Competitive 401(k) plan with company match
* Market leading work-life benefits, including vacation, sick, and safe paid time off, paid holidays, parental leave, sabbatical leave
* Optional hospital, accident, and sickness insurance paid 100% by employee
* Optional life and AD&D insurance paid 100% by employee
* Flexible Spending and Health Savings Accounts
* Fitness reimbursement
* Access to Employee Assistance Program
* Group Legal Identity Theft Protection benefit paid 100% by employee
* Access to 529 Plan
* Commuter benefits
* Adoption & Surrogacy Assistance
* Tuition Reimbursement
* Employee Stock Purchase Plan

About Us
Thomson Reuters is a global business that relies on diversity of culture and thought to deliver on its goals. We seek talented, qualified employees in all our operations around the world, regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

  • Buffalo, New York, United States Penske Full time

    We are looking for an experienced Fueling and Customer Support Specialist to join our team at Penske. As a key member of our sales team, you will be responsible for providing excellent customer service, handling fueling operations, and working closely with other departments to ensure seamless sales transactions. In this role, you will have the opportunity to...


  • Buffalo, New York, United States Customer Value Partners Full time

    **Job Summary:**We are seeking a highly skilled Medical Oncology Specialist to join our team at Customer Value Partners. This is a full-time position that requires expertise in providing high-quality patient care and contributing to the development of Radiation Oncology Service strategic plans.About the Role:Provide direct patient care as a consultant in...


  • Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    About the RoleAs a Full-Time Customer Support Specialist, you will be working in a fast-paced environment where your energy, passion, and communication skills will make a significant impact. Your primary objective will be to deliver outstanding customer service, ensuring that every guest leaves satisfied and eager to return.


  • Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Job DescriptionWe are looking for a part-time customer support specialist to join our team at Tim Hortons. As a customer support specialist, you will be responsible for providing exceptional customer service, processing food orders, and maintaining a clean and inviting dining area.Key ResponsibilitiesProcess food orders accurately and efficientlyMaintain a...


  • Buffalo, New York, United States Wegmans Food Markets Full time

    Join Our TeamWe are seeking a motivated and customer-focused individual to join our team as a customer service specialist. In this role, you will be responsible for providing exceptional customer service, handling customer inquiries, and maintaining a clean and organized store environment.Main Responsibilities:To take and prepare customer orders accurately...


  • Buffalo, New York, United States Grider Support Services LLC Full time

    We are looking for a detail-oriented and organized individual to join our team as a Medical Office Support Specialist. In this role, you will be responsible for ensuring accurate patient records and maintaining confidentiality in compliance with HIPAA regulations.Responsibilities:Maintains accurate patient records in electronic health record (EMR)...


  • Buffalo, New York, United States Community Health Center of Buffalo Full time

    Job Summary: We are seeking a highly organized and detail-oriented Medical Support Specialist to provide comprehensive administrative support for the efficient operation of our office. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to multitask effectively.Key Responsibilities:- Answer and direct phone...


  • Buffalo, New York, United States Coordinated Care Services, Inc. (CCSI) Full time

    OverviewWe are seeking a highly skilled Administrative Specialist to join our team at Coordinated Care Services, Inc. (CCSI). As an Administrative Specialist, you will be responsible for overseeing administrative office management and logistics, reporting, and data preparation. You will maintain the Children's Single Point of Access (C-SPOA) Policy and...


  • Buffalo, New York, United States Anytime Fitness Full time

    Gym Operations Specialist Job SummaryWe are seeking a highly organized and detail-oriented Gym Operations Specialist to join our team at Anytime Fitness. As a Gym Operations Specialist, you will be responsible for ensuring that our club operates smoothly and efficiently.Salary:$55,000 - $75,000 per yearKey ResponsibilitiesThe Gym Operations Specialist will...


  • Buffalo, New York, United States Delaware North Full time

    Job Title: Facilities Support SpecialistThis part-time role offers an exciting opportunity to join our facilities team at Delaware North's Global Headquarters in Buffalo, New York.About the Role:Perform daily facilities operations tasks, including light maintenance, inventory management, and customer service.Support colleagues in ensuring the facility is...


  • Buffalo, New York, United States KwikFill convenience store Full time

    **Job Title:** Retail Operations SpecialistWe are seeking a highly skilled and experienced Retail Operations Specialist to join our team at KwikFill convenience store.About the Job:The Assistant Store Manager plays a crucial role in ensuring the smooth operation of our store. As a key member of our leadership team, you will be responsible for managing...

  • IT Support Specialist

    4 weeks ago


    Buffalo, New York, United States Kaleida Health Full time

    About the RoleAt Kaleida Health, we are seeking a skilled IT Support Specialist to join our team. In this role, you will be responsible for the installation, repair and maintenance of desktops, laptops, peripherals, phone sets, cabling, software, printers, multi-function printers and all other end user technology products.Key Responsibilities:- Install,...


  • Buffalo, New York, United States Northtown Automotive Companies Full time

    **Job Title:** Service Operations Specialist**Location:** Northtown Kia - Amherst, NY**Job Type:** Full-time**About the Job:We are seeking a highly skilled and detail-oriented individual to join our team as a Service Operations Specialist. In this role, you will be responsible for ensuring seamless customer experiences through efficient service...


  • Buffalo, New York, United States Northwest LLC Full time

    We are looking for a skilled and dedicated professional to join our team as a Phone Support Specialist. In this role, you will be responsible for handling customer inquiries and resolving issues via phone. As a Phone Support Specialist, you will work closely with other teams to ensure that customers receive the support they need.The ideal candidate will have...


  • Buffalo, New York, United States Glendale Realty Services Group Full time

    Job Summary:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Glendale Realty Services Group. As an Administrative Support Specialist, you will be responsible for facilitating the efficient operation of our leasing office by performing various clerical and administrative tasks.Key...


  • Buffalo, New York, United States Acqua Restaurant and Banquets Full time

    OverviewThe Foundry, a renowned banquet venue in WNY, seeks a skilled Banquet Operations Specialist to join their team. This role is responsible for ensuring seamless event execution and maintaining the facility's impeccable standards.With its rich history dating back to the early 1900s, The Foundry has been beautifully refurbished to offer an...


  • Buffalo, New York, United States Knitwell Group Full time

    About Lane BryantAt Knitwell Group, we empower women through fashion. Our iconic plus-size brand, Lane Bryant, has been a leader in the industry for over 120 years. We believe that clothes have the power to create confidence and inspire self-expression.We're seeking a Cashier/ Sales Associate who shares our passion for helping customers find their perfect...


  • Buffalo, New York, United States A3 Staffing Solutions Full time

    A3 Staffing Solutions is committed to delivering exceptional services and professionals with proven work ethics and processes. We are seeking an experienced Desktop Support Specialist to join our team and provide top-notch technical support to our clients.The estimated salary for this position is $65,000 - $85,000 per year, depending on experience. As a...


  • Buffalo, New York, United States Horizon Health Services Full time

    Job OverviewWe are seeking an experienced Administrative Support Specialist to join our team at Horizon Health Services. As a key member of our administrative staff, you will provide exceptional customer service and support to patients, families, and healthcare providers.The ideal candidate will have a high school diploma or equivalent, with 2 years of...


  • Buffalo, New York, United States PrimeFlight Aviation Services Full time

    At PrimeFlight Aviation Services, we are committed to providing exceptional service to our customers. As an Aviation Support Specialist, you will play a vital role in ensuring the smooth operation of our airport services.The estimated salary for this position is $42,000 - $60,000 per year, depending on experience and location. Benefits include 401(k)...