Culinary Program Manager

1 day ago

Durham, North Carolina, United States Joe Van Gogh Inc Full time
Job Summary

The Culinary Director is responsible for leading the culinary program at Joe Van Gogh Inc. This role oversees the management of the South Court Bakery and Woodcroft Kitchen, driving growth and improvement through recipe development, SOP enhancement, and revenue stream expansion. The Director sources products and ingredients, develops recipes for cafes and wholesale customers, and collaborates with company leaders to promote the culinary department and Joe Van Gogh brand.

Key Responsibilities
  • Meet weekly with the VP and send a weekly report.
  • Ensure all food and pastry products meet quality standards.
  • Resolve wholesale customer conflicts, facility issues, equipment challenges, and other operational concerns.
  • Create and maintain bakery and kitchen financials, implementing strategies to improve sales, labor percentages, and COG as needed.
  • Handle sensitive employee and customer information with care, adhering to JVG policies.
  • Coordinate delivery van maintenance and major equipment repairs.
  • Sources products that align with production needs and company values.
  • Manage the finances of South Court and Woodcroft, including invoicing, financial review, and profit margins.
  • Project manage seasonal menu changes.
  • Develop and improve bakery and kitchen SOPs.
  • Manage the wholesale bakery program, including communication, invoicing, and problem-solving.
  • Create and maintain product nutrition databases.
  • Develop new recipes, train staff, and implement them into production.
Team Management
  • Hold monthly 1v1 meetings with management, compile notes, and follow up accordingly.
  • Collaborate with LTD to create and monitor job descriptions, pay bands, and review forms.
  • Compile and present performance reviews, referencing pay scales accurately.
  • Utilize and file all human resource paperwork correctly.
  • Provide regular feedback and encourage team members to set goals.
  • Train new and current managers, delegate tasks effectively.
  • Ensure compliance with all JVG policies.
  • Maintain high-quality standards in product preparation.
  • Address performance challenges with direct reports, utilizing HR as a resource as applicable.
Collaborative Contribution
  • Attend and contribute to retail and corporate operations meetings.
  • Brainstorm and test new initiatives, communicate effectively with team members.
  • Share feedback and contribute to continuous improvement of bakery structures and resources.
  • Complete additional projects as assigned.
  • Collaborate with stakeholders on new culinary department initiatives.
  • Coordinate with marketing for social posts, special events, program expansion.
  • Collaborate on café and bakery design and infrastructure.
  • Oversee and maintain wholesale and catering systems.
Requirements
  • At least three years of experience running a culinary program.
  • At least two years of experience with commercial recipe development.
  • Superior teamwork, leadership, and collaboration skills.
  • Passion for serving others and leading a team in a fast-paced environment.
  • Ability to communicate effectively with a wide variety of stakeholders.
  • Passion for learning; ability to efficiently apply new skills and systems.
  • Ability to offer and accept feedback, inspire others, and delegate effectively.
  • Ability to work independently and manage multiple projects/priorities simultaneously.
  • Ability to help employees learn and grow through performance challenges, with the support of HR.
  • Reliable transportation and a valid driver's license.
  • Criminal background check as required by JVG's institutional partners.
  • Proficiency in Microsoft Office Suite.
  • Proficiency in POS systems.
  • Proficiency in evaluating, understanding, and creating financial reports.

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