IT Operations Assistant

1 week ago


Chautauqua, New York, United States Chautauqua Institution Full time
About Your Role

In this IT support position, you will work closely with the IT team to provide top-notch technical assistance to our community. Your expertise will help resolve hardware, software, and network issues efficiently and effectively.

Key Responsibilities:

  • Deliver expert technical support via phone, email, and chat channels.
  • Investigate and resolve complex technical issues using remote tools and diagnostic utilities.
  • Maintain detailed records of incidents and resolutions for future reference.
  • Identify areas for improvement and propose solutions to enhance service delivery.
  • Collaborate with colleagues to develop and implement new policies and procedures.

Requirements:

  • Associate's degree in Computer Science or related field, or equivalent certifications.
  • At least 3 years of experience in IT support or related field.
  • Excellent analytical and problem-solving skills.
  • Familiarity with various software applications, hardware devices, and networking protocols.

Salary and Benefits

The starting salary for this position is $15.50 per hour, with potential for increase up to $16.50 per hour based on performance. Enjoy flexible scheduling options and comprehensive benefits packages.



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