Regional Service Manager

3 days ago


Orlando, Florida, United States Concentric Full time
Job Title: Regional Service Manager

Concentric is seeking a highly skilled Regional Service Manager to join our team. As a Regional Service Manager, you will be responsible for managing a team of service professionals and ensuring the delivery of exceptional customer service.

Key Responsibilities:
  • Manage and coordinate the activities of service professionals to ensure timely and efficient delivery of services.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze service performance metrics to identify areas for improvement.
  • Collaborate with regional sales leadership to coordinate activities between sales and operations teams.
  • Work with regional leadership to manage and drive financial forecasting and results.
Requirements:
  • Experience managing service personnel.
  • Strong management and leadership skills.
  • Excellent interpersonal skills and a collaborative management style.
  • Excellent verbal, analytical, organizational, writing, and presentation skills.
  • Strong mechanical aptitude required, previous hands-on mechanical repair and/or troubleshooting experience preferred.
Benefits:
  • Competitive pay, plus incentive opportunities, and overtime potential for our hourly employees.
  • Full benefits package, including medical, dental, vision, company-paid life insurance, and disability coverage.
  • 401K with match.
  • 8 paid holidays.
  • Full-time employees receive 128 hours of PTO annually.
  • Training and mentoring, learn from our experts in the industry.
  • Advancement opportunities.


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