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Guest Services Supervisor

2 months ago

Lahaina, Hawaii, United States Marriott Vacations Worldwide Full time
Position Overview:
As a Front Desk Manager at Marriott Vacations Worldwide, you will play a crucial role in overseeing the daily operations of the front office, ensuring that our guests receive exceptional service throughout their stay.

Key Responsibilities:
1. Guest Service Excellence:
- Maintain high standards of guest services and front desk objectives.
- Address and resolve guest complaints and conflicts effectively.

2. Operational Management:
- Supervise daily operations to meet quality standards and customer expectations.
- Develop specific goals and plans to prioritize and organize work effectively.

3. Staff Training and Development:
- Train team members to ensure adherence to policies and procedures.
- Provide guidance and feedback to enhance individual performance.

4. Revenue Management:
- Oversee same-day selling procedures to optimize room revenue.
- Implement customer recognition programs to enhance guest satisfaction.

Qualifications:
- A minimum of 1-3 years of experience in a supervisory or managerial role within a hotel, resort, or timeshare environment is required.
- Preferred experience with Marriott PMS.
- High school diploma or GED, or a 2-year degree in Hotel and Restaurant Management, Hospitality, or Business Administration.

At Marriott Vacations Worldwide, we are committed to fostering a diverse workforce and maintaining an inclusive culture.