Retail Sales Associate

3 days ago


Olathe, Kansas, United States Royal Metal Industries Full time
Job Description:

**Retail Sales Associate - Steel Products**

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Royal Metal Industries. As a key member of our sales team, you will be responsible for generating revenue and gross margin for the company by providing exceptional customer service and selling steel products to walk-in customers.

Key Responsibilities:

  • Customer Service: Greet customers walking into the retail store, answer their inquiries, and provide valuable solutions to their steel needs.
  • Sales: Develop and maintain in-depth knowledge of our steel products and services, and leverage this knowledge to offer valuable solutions to customers.
  • Order Entry: Write orders for walk-in customers accurately, including specifications, processing requirements, delivery, and other relevant details.
  • Order Fulfillment: Assist in the fulfillment of will-call orders by completing paperwork, notifying the warehouse, and directing the customer to the proper pick-up location.
  • Payment and Inventory Management: Take payment from customers, review the total in-stock and on-order position to determine material availability, and maintain and order store stock.
  • Quality and Delivery: Ensure accurate fulfillment of customer expectations for quality, delivery, paperwork, and communication.
  • Revenue Maximization: Price inquiries in a manner that maximizes revenues, while minimizing operational costs.
  • Teamwork: Cooperate with teammates both within and outside the Sales Department, and assist other associates when needed.

Physical and Work Requirements:

  • Ensure professional appearance.
  • Requires ability to perform primary job responsibilities while spending long periods of time at a computer.
  • Standing to greet and assist people coming into the store.
  • May require travel to the office in extreme weather conditions.
  • Maintain clean and organized showroom floor. Promote safe material handling.
  • Lift up to 50 pounds to stock shelving.

Required Background, Competencies, and Expertise:

  • Phone etiquette.
  • Customer service focused.
  • Basic math skills.
  • Tremendous drive for results.
  • Highly proactive and takes great initiative; proven self-starter; goes the extra mile.
  • Strong customer orientation with proven relationship building skills.
  • Tremendous responsibility and ownership of customer challenges.
  • Diligently and consistently demonstrates an ownership mentality.
  • Proficient in utilizing required software applications (SAP, Microsoft Office, etc.).
  • Strong written and oral communication skills.
  • Strong cooperation and collaboration skills.
  • Composure.
  • Instills trust and confidence.
  • Comfortable with negotiation.
  • Highly detail-oriented and very thorough.
  • Strong numerical abilities.
  • Excellent organization skills.
  • High learning agility.

Preferred Background, Competencies, and Expertise:

  • Proven experience in a role responsible for managing the needs of customers.
  • Knowledge of general principles of business related to revenue generation, cost impacts, and bottom-line results.
  • Background in the steel industry or a related field.
  • Bachelor's degree in business administration or related discipline or equivalent work experience.


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