Patient Access Representative

3 weeks ago


Tulsa, Oklahoma, United States Ensemble Health Partners Full time
Job Title: Patient Access Specialist

We are seeking a highly skilled Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient flow of patient information and services.

Job Summary:

The Patient Access Specialist is responsible for performing admitting duties for all patients admitted for services at the hospital. This includes assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey.

Key Responsibilities:
  • Assign accurate MRNs and complete medical necessity / compliance checks
  • Provide proper patient instructions and collect insurance information
  • Receive and process physician orders and utilize a overlay tool
  • Operate the telephone switchboard to relay incoming, out-going and inter-office calls as applicable
  • Conduct audits of accounts and assure that all forms are completed accurate, timely to meet audit standards
  • Pre-register patient accounts prior to patient visits and collect point of service collections as well as past due balances
  • Explain general consent for treatment forms to the patient/guarantor/legal guardian and obtain necessary signatures and witnesses name
  • Review eligibility responses in insurance verification system and appropriately select the applicable insurance plan code
Requirements:
  • 1+ years of customer service experience
  • High School Diploma/GED Required
  • CRCR Required within 6 months of hire (Company Paid)

We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our culture is rooted in collaboration, growth, and innovation. We invest in your professional development and offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.



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