Automotive Technical Support Specialist
2 weeks ago
Job Summary:
Expleo Group is seeking a skilled Automotive Technical Support Specialist to join our team. As a key member of our organization, you will play a vital role in providing expert technical assistance to our clients.
Key Responsibilities:
- Assist in diagnosing vehicle issues using advanced diagnostic tools and software.
- Analyze complex problems and provide effective solutions or escalate as necessary.
- Maintain and update technical records and documentation related to vehicle repairs and maintenance.
- Communicate with clients to understand their issues, explain technical details, and provide updates on repair status.
- Manage and order automotive parts and equipment, ensuring that all tools and equipment are in working order.
- Support mechanics and technicians in performing repairs and maintenance tasks, ensuring high standards of workmanship.
- Provide technical guidance and training to junior staff or new hires as needed.
Requirements:
- Strong understanding of automotive systems and components.
- Experience with diagnostic tools and repair procedures.
- Ability to analyze complex issues and develop effective solutions.
- Excellent verbal and written communication skills to interact with clients and team members.
- English and French mandatory.
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